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Kayaking - Sea Kayak Fiordland Overnight Doubtful Sound

Kayaking - Sea Kayak Fiordland Overnight
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Overnight Kayaking Trip at Doubtful Sound

Genuine Customer Reviews powered by Feefo

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So easy to use the chat feature for help.

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Fantastic guide - he totally made the experience!

Reviewed 21-Mar-2019

Service rating:

Great website to book your trip.

Product rating:

We hired a 2 day kayaking trip to Doubtful Sound, unfortunately the weather on the first day was horrible, so we were told we wouldn't be able to go on the kayaks when we were already getting to the fiord. Without even asking if we wanted were put into a cruise boat trip for a couple of hours, which was not enjoyable at all due to the adverse weather and after that and waiting under the rain for a decision to be made, told we would stay at some place and maybe go kayaking on the next day.

To be fair our guide was awesome and he did a great job specially on the second day when we could go kayaking, but we have been disappointed with Real Journeys/Go Orange (same company, different brands) organization. At all times it felt like they would not cancel our trip just so they would not have to issue a refund. We would have liked to return or not even start the trip due to the bad weather (which we know for a fact they knew about the day before) but we were never given an option, so we ended up spending a whole day of our holiday inside a batch from which we had to inform when we wanted to go out.

We understand weather is not under a company's control but the loss cannot just be on the client's side, so we would appreciate if the company would offer any compensation for our loss, which they did not.

Reviewed 15-Mar-2019

Reply from Everything Travel Group

Hi there, thank you for your feedback and making us aware of this situation. I'm really sorry to hear that your trip didn't go as planned. I have been in touch with the operator and they explained that it was one of those situations where they were hoping to get you out kayaking but unfortunately the weather just wasn't cooperating. They will be in touch with you directly to organise a partial refund. We hope that you still enjoyed the second day of your trip and we are glad to hear that you had an awesome instructor!

Posted 18-Mar-2019


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