Sailing - Sail NZ America's Cup Yacht Auckland
Sailing - Sail NZ America's Cup Yacht
All prices shown in NZD$.
Genuine Customer Reviews powered by 
Service rating:
The crew onboard arrogant and not very knowledgeable about past cup campaigns. Their boat handling skills a little sloppy and they seemed to be using this two hour sail more for their benefit and not ours.
Product rating:
I already told you, arrogant crew.
Service rating:
Better directions and a phone number to reach out
Product rating:
Sailing Americas Cup- Please report to the Explore NZ kiosk inside Auckland`s Viaduct Harbour at the end of Quay St, opposite Maritime Museum
Reply from Everything Travel Group
I'm very sorry you were unable to follow our direction and make the check in for this trip, I really don't think we could have made it any clearer. Once again Sorry
Service rating:
Althro the staff member tried her best the experience in Sales Service wasn’t the best.
I booked in good faith for an afternoon sailing online but after waiting for confirmation was told the boat was going in for maintenance. I was offered a different time/boat experience but when I asked for the 3:30 sailing I was told this sailing was in doubt. When I asked why, the information I got was that they needed a further 2 people. I said I would book and add my husband but ( due to difference in fare) on confirmation I was told that boat probably wasn’t sailing. Totally disappointed as I was so keen to go out on a beautiful day.
Product rating:
Disappointed with experience
Reply from Everything Travel Group
Thank you so much for your feedback, we really appreciate it. We are very sorry that you were unable to go on the sailing trip on the 13th of February. Unfortunately, these trips are only confirmed when minimum numbers are reached. As I am sure you can understand, the impact of Covid on tourism operators is severe and operators are not able to run a trip when costs are not covered. These are challenging times for everyone and we have tried our very best to assist you with this booking but unfortunately, the operator was unable to operate the sailing trip on your preferred booking date. We hope that you still had a great time in Auckland. All the best!
Service rating:
I had an excellent experience with Everything Travel. When I had questions about the trip prior to booking the tours both Callum and Belinda answered all my questions. It was easy to book travel and confirmations were received within 24 hours. Also, 5% discount for booking more than 1 tours with the company was a great advantage as opposed to directly booking these tours. When tours were canceled due to weather, I was provided option to reschedule or get my refund. In fact, on one occasion when I was unable to reach the tour operator to check if the activity was going to occur, Callum stepped in and helped out with the canceling the booking and processing the refund. All in all, great experience and great service.
Product rating:
Tour was canceled due to weather.
Service rating:
Service was ok. Perhaps it is easier for first timer like us if the direction of kiosk given as simply opposite maritime museum rather than along snap dragon restaurant
Product rating:
It was our first experience. We have a slightly higher expectations than a "cruising" sailing experience.
Latest Questions about Sailing - Sail NZ America's Cup Yacht (Auckland)
What is the accessibility like to get into the America's Cup Sailing boat in Auckland?
Comments
The America's Cup sailing boat in Auckland can accommodate a manual wheelchair which will be lifted on to the yacht and tied down for the duration of the sailing, or they can be seated along the side railing, but please keep in mind they may need to move between sides during the sailing if they would prefer to stay on the high or low side when the vessel is heeling.
Is there a toilet available on the 2hr sail
at 68 years of age being active I would just like to site back and enjoy a sail, thank you.
Comments
Hi Philip, thank you for your enquiry. There is a loo on board the America's Cup Sailing Experience however it's not regularly used and instead is there for emergencies if needed.
rating
93% of new customers that used Everything New Zealand to provide advice and securely book their NZ activities have let us know they've had a good or excellent experience with us. Thank you.
Reply from Everything Travel Group
Thank you for your feedback. We have passed this onto the operator so this doesn't happen in the future. Please accept our apologies on behalf of the operator.
Posted 14-Mar-2023