Sailing - Sail NZ America's Cup Yacht Auckland
Sailing - Sail NZ America's Cup Yacht
All prices shown in NZD$.
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Service rating:
Althro the staff member tried her best the experience in Sales Service wasn’t the best.
I booked in good faith for an afternoon sailing online but after waiting for confirmation was told the boat was going in for maintenance. I was offered a different time/boat experience but when I asked for the 3:30 sailing I was told this sailing was in doubt. When I asked why, the information I got was that they needed a further 2 people. I said I would book and add my husband but ( due to difference in fare) on confirmation I was told that boat probably wasn’t sailing. Totally disappointed as I was so keen to go out on a beautiful day.
Product rating:
Disappointed with experience
Service rating:
I had an excellent experience with Everything Travel. When I had questions about the trip prior to booking the tours both Callum and Belinda answered all my questions. It was easy to book travel and confirmations were received within 24 hours. Also, 5% discount for booking more than 1 tours with the company was a great advantage as opposed to directly booking these tours. When tours were canceled due to weather, I was provided option to reschedule or get my refund. In fact, on one occasion when I was unable to reach the tour operator to check if the activity was going to occur, Callum stepped in and helped out with the canceling the booking and processing the refund. All in all, great experience and great service.
Product rating:
Tour was canceled due to weather.
Service rating:
Service was ok. Perhaps it is easier for first timer like us if the direction of kiosk given as simply opposite maritime museum rather than along snap dragon restaurant
Product rating:
It was our first experience. We have a slightly higher expectations than a "cruising" sailing experience.
Latest Questions about Sailing - Sail NZ America's Cup Yacht (Auckland)
Which year did this boat sail in Americas's cup?
What is the accessibility like to get 9nto the boat
Is there a toilet available on the 2hr sail
at 68 years of age being active I would just like to site back and enjoy a sail, thank you.
Comments
Hi Philip, thank you for your enquiry. There is a loo on board the America's Cup Sailing Experience however it's not regularly used and instead is there for emergencies if needed.
rating
94% of new customers that used Everything New Zealand to provide advice and securely book their NZ activities have let us know they've had a good or excellent experience with us. Thank you.
Reply from Everything Travel Group
Thank you so much for your feedback, we really appreciate it. We are very sorry that you were unable to go on the sailing trip on the 13th of February. Unfortunately, these trips are only confirmed when minimum numbers are reached. As I am sure you can understand, the impact of Covid on tourism operators is severe and operators are not able to run a trip when costs are not covered. These are challenging times for everyone and we have tried our very best to assist you with this booking but unfortunately, the operator was unable to operate the sailing trip on your preferred booking date. We hope that you still had a great time in Auckland. All the best!
Posted 07-Mar-2021