Skyline Rotorua Rotorua

Skyline Rotorua

All prices shown in NZD$.

Genuine Customer Reviews powered by Feefo

Service rating:

Really easy to book through and the support was excellent.

Product rating:

Kids loved the luge and the gondola ride to the top.

Reviewed 03-May-2022

Service rating:

Online help was excellent. I could not make a booking and the online help person quickly organised a booking at the time I wanted it.
When we got to Skyline Rotorua , people paid at the express lane and we had to wait in line for I don't know how long. We eventually went to the slow lanes where you are supposed to buy tickets and still waited about 5-10 minutes while the guy tried to print out our passes. Couldn't understand what the point was of buying and paying online if we still had to stand in the queue for 20 minutes?

Product rating:

We thoroughly enjoyed the buffet. The food was amazing and I would give the food a 5. The service was also very good, the waiting staff were friendly and very helpful with food and drinks and clearing the tables between servings.
Our only complaint was that the restaurant was very hot and this made our experience a bit uncomfortable. My husband had to go stand outside to cool off at times as it was just to hot inside. We asked for the fan that pointed towards our table be switched on, but the fan that was about 6 meters away from our table and pointed in the opposite direction was switched on!! We again asked why our fan was not switched on to which the lady said she didn't know where to switch it on as she was new!! We decided not to make a fuss and just to enjoy the night as the waiter was actually such a lovely and friendly young lady who sincerely apologised.
Considering the price you pay to eat there, I do think the restaurant should invest in aircons.

Reviewed 15-Dec-2019

Reply from Everything Travel Group

Thank you for your feedback, we really appreciate you taking the time to tell us about your experience. I am sorry to hear that you had to wait so long in the queue. The reason why we recommend to pre-book is to secure the booking and avoid disappointment regarding availability. I am glad you enjoyed the food and I hope you had an amazing time in New Zealand!

Posted 31-Dec-2019

Service rating:

Firstly make the vouchers the same price as the vendor charges..
I expected to pay a bit more
But not over $30 more!!!

Also what can I purchase for the remainder of my voucher ??

Product rating:

Skyline @ Rotorua was brilliant, fantastic buffet and beautiful restaurant
But very disappointed that Everything New Zealand charges nearly $30 more per person..,

Reviewed 26-Mar-2018

Service rating:

my parents gave us vouchers to use when in new zealand and the site was really easy to use so we booked several other activities using our card. The next day we got a conformation for all our activities but the one I had booked with the box her had been discounted so I was left with money on the voucher! but overall very good company

Product rating:

excellent - luge rides were so much fun and dinner was amazing

Reviewed 10-Jan-2016

Service rating:

Great easy to use website and lots of options

Product rating:

Reviewed 09-Oct-2013

Service rating:

Fantastic service, can't fault it.

Product rating:

The man at the front counter, Adam, had the worst customer service I have seen in a very long time. I was part of a group of 6 and we arrived at 10.25am. The queue was very short, yet waited for 25 minutes and there were ONLY 4 other sets of people in front of us!! (and no large groups either). He didn't smile once at any of his customers, no 'welcome to skyline' or words to the effect, he walked out of his booth a few times while we were waiting and was walking so slow and dragging his feet, it was painful to watch. As a fellow ticket sales person (we run the ticketing at mystery creek fieldays and various other events) , this was terrible to watch. This guy either needs some further training on how to be efficient or he needs to start enjoying and being passionate about his job, and is DEFINATELY not someone who should be welcoming tourists at this facility and as a NZ'er it was embarassing that this is the taste of customer service that visitors to the country and skyline are receiving.

The other thing that happened during out visit is that I ordered 2 pizza's at the restaurant and was given a buzzer (and there was no queue and the place was certainly nowhere near busy) and after half an hr went to check and the order had never even been put through! Granted the manager gave us a full refund, but only after I asked for it.

Reviewed 29-Sep-2013

Reply from Everything Travel Group

I am very disappointed to read that we fell so short of your expectations on the 27th of September, as a company we pride ourselves on our quality, great service delivery and to exceeding our customer expectations all of the time. The market kitchen team receives great feedback regularly, so as you can imagine I was disappointed that on this occasion we clearly have not met your expectations and for this I sincerely apologise.

Miranda, given the circumstances we would like to offer you a complimentary gondola vouchers for you and family to come back up. (Please send through details where we can post the vouchers out to you)

I look forward to welcoming you back to Skyline in the future and restoring your faith in Skyline Rotorua.

Best regards,
Natasha Barber

Posted 01-Oct-2013

Latest Questions about Skyline Rotorua (Rotorua)

Hi, the gondola and luge says stay as long as you want. Curious about the luge- is it 1 ride per person or multiple rides?

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Can you please clarify if the gondola and dinner comes with luge?
In description it reads as yes, but when I go to book it is called dinner and gondola, whereas the lunch option states luge and lunch.


Thank you for getting in touch with us regarding the Skylien Gondola & Dinner! No, this doesn't come with luge but you can add this on the day if you wish.

Comment by: ETG on 27th May 22 at 17:08

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Hi is it possible to drive to your restaurant, or can a wheelchair be used on the gondola


Hi Margaret, you will need take the Skyline gondola up to the restaurant but not to worry as the gondola and restaurant are both wheelchair friendly.

Comment by: Everything Travel Group (Belinda) on 28th Jan 14 at 17:54

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