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Skyline Rotorua Rotorua

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Skyline Rotorua

from NZD$59.00

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Skyline Rotorua

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Gondola & 5 Luge Rides:

  • adult NZD$59.00
  • child (5-14 yrs) NZD$49.00

Lunch & Gondola :

  • adult NZD$64.00
  • child (5-14yrs) NZD$35.00

Dinner & Gondola :

  • adult NZD$85.00
  • child (11-14yrs) NZD$45.00

Genuine Customer Reviews powered by Feefo

Service rating:   good

my parents gave us vouchers to use when in new zealand and the site was really easy to use so we booked several other activities using our card. The next day we got a conformation for all our activities but the one I had booked with the box her had been discounted so I was left with money on the voucher! but overall very good company

Product rating:   excellent

excellent - luge rides were so much fun and dinner was amazing

Reviewed 10-Jan-2016

Service rating:   excellent

Great easy to use website and lots of options

Product rating:   good

Reviewed 09-Oct-2013

Service rating:   excellent

Fantastic service, can't fault it.

Product rating:   poor

The man at the front counter, Adam, had the worst customer service I have seen in a very long time. I was part of a group of 6 and we arrived at 10.25am. The queue was very short, yet waited for 25 minutes and there were ONLY 4 other sets of people in front of us!! (and no large groups either). He didn't smile once at any of his customers, no 'welcome to skyline' or words to the effect, he walked out of his booth a few times while we were waiting and was walking so slow and dragging his feet, it was painful to watch. As a fellow ticket sales person (we run the ticketing at mystery creek fieldays and various other events) , this was terrible to watch. This guy either needs some further training on how to be efficient or he needs to start enjoying and being passionate about his job, and is DEFINATELY not someone who should be welcoming tourists at this facility and as a NZ'er it was embarassing that this is the taste of customer service that visitors to the country and skyline are receiving.

The other thing that happened during out visit is that I ordered 2 pizza's at the restaurant and was given a buzzer (and there was no queue and the place was certainly nowhere near busy) and after half an hr went to check and the order had never even been put through! Granted the manager gave us a full refund, but only after I asked for it.

Reviewed 29-Sep-2013

Reply from Everything Travel Group

I am very disappointed to read that we fell so short of your expectations on the 27th of September, as a company we pride ourselves on our quality, great service delivery and to exceeding our customer expectations all of the time. The market kitchen team receives great feedback regularly, so as you can imagine I was disappointed that on this occasion we clearly have not met your expectations and for this I sincerely apologise.

Miranda, given the circumstances we would like to offer you a complimentary gondola vouchers for you and family to come back up. (Please send through details where we can post the vouchers out to you)

I look forward to welcoming you back to Skyline in the future and restoring your faith in Skyline Rotorua.

Best regards,
Natasha Barber
SALES EXECUTIVE (SKYLINE ROTORUA)

Posted 01-Oct-2013

Latest Questions about Skyline Rotorua (Rotorua)

Hi is it possible to drive to your restaurant, or can a wheelchair be used on the gondola

Comments

Hi Margaret, you will need take the Skyline gondola up to the restaurant but not to worry as the gondola and restaurant are both wheelchair friendly.

Comment by: Everything Travel Group (Belinda) on 28th Jan 14 at 17:54

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96%
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96% of new customers that used Everything New Zealand to provide advice and securely book their NZ activities have let us know they've had a good or excellent experience with us. Thank you.