Whale Watch Kaikoura
Reviews (100)
All prices shown in NZD$.
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Service rating:
Whale Watch cancelled, no whales visible.Text message to let me know and immediate refund.
Product rating:
Organised refund when Whale Watch cancelled by them,
Service rating:
Friendly helpful staff. Loads of good commentary on the vessel regarding the whales.
Product rating:
Easy to complete process.
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Although we didn't see any whales on our trip, I can't hold Everything New Zealand responsible.
What I was really impressed with was how quickly I received the 80% refund with no argument at all.
The trip was good, and they did everything they could to spot a whale for us.
Product rating:
Great boat. Great staff.
Shame the whales didn't turn up.
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Karma was outstanding in helping us achieve our goals and Kate was equally good in the execution. I would use this company again.
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We had to cancel this activity.
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Great trip once on the water. Commentary was very good and informative. Only improvement is that having food and hot drinks available on site would be helpful
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Cost was fine and in line with other types of experience
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Perfect, good communication via email
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Very good from start to finish. We managed to see a Sperm whale and some Dusky Dolphins 😊
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Easy to book and efficient
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Very enjoyable and they delivered on the promise
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Was super easy to book the tour and customer service was very friendly!
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We spotted 2 whales (one snooze and one dived in showing us his tail!!) and lots of dolphins. For people who have motion sickness best get some pills in town and keep cool!
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The staff were all friendly and very knowledgable. We were all very amazed at how they were able to locate the whale and when the whale was about to dive back down.
Product rating:
Quite pricey but that was expected since it was during peak season. The staff were working hard to locate the whale for us and told us when it was the perfect time to take a photo. I recommend it for people who haven’t encountered a whale before, but just don’t recommend it for people who get seasick quite easily.
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the flight is wonderful and the sceneries are superb.
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the staffs are very friendly and helpful.
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The whale watch tour was just amazing, would highly recommend, our captain & tour commentator Mel, we’re excellent!
Most grateful to be able to come to NZ considering the turmoil in the world today!
Thank you
Maggie from Australia 🇦🇺
Product rating:
Excellent highly recommend!
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Amazing experience with knowledgeable guides.
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Great sightings and friendly crew.
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Yes definitely
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The service was great the boat trip and watch was amazing and exceptionally well organised and informative! The staff were great! The weather fortunately was also amazing, and the whales and dolphins performed perfectly for their audience!
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Really friendly staff, great service and amazing overall experience. The tour was safe and respectful to the wildlife and great that crew shared knowledge of animals and area. I loved that is was culturally relevant also.
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Very well worth the cost.
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Efficient and easily navigated site
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Whale Watching in Kaikoura was amazing. The captain and crew were friendly and informative and the wildlife superb
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Great experience and we will be recommending friends and family to use your company . Thank you .
Product rating:
Memorable journey with great boat team . Even it was rainy day we been so excited to be able to watch beautiful wale.
Reply from Everything Travel Group
Thank you so much for your feedback, we really appreciate it. We are so glad to hear that you were able to enjoy the Whale Watch Tour. Please get in touch regarding any future holiday plans, we would be more than happy to assist you & offer you a repeat customer discount. All the best! :) Everything Travel Group
Service rating:
Staff were pleasant, helpful and knowledgeable.
Product rating:
Limited view of one whale for a short time. Saw no other marine life apart from a few birds. Would only do the trip again after researching times of the year when more whales are passing through the area.
Reply from Everything Travel Group
Thank you so much for your feedback, we really appreciate it. Please get in touch regarding any future holiday plans, we would be more than happy to assist you & offer you a repeat customer discount. All the best! :) Everything Travel Group
Reply from Everything Travel Group
Thank you for taking the time for your feedback it is much appreciated. Sorry to hear that you were not satisfied with the tour, unfortunately, it is not a 100% guarantee that you will see whales any time of the year, it is a wildlife experience. Wildlife encounters are very special and Whale Watch Kaikoura run their tours so that they are not interfering with the natural habitat. It is still amazing to see one whale, but fingers crossed next time you will encounter more whales!
Service rating:
It was a very easy process and I'd definitely use them again.
Product rating:
An absolutely brilliant experience. The staff were very passionate and knowledgeable. Thoroughly recommend.
Reply from Everything Travel Group
Thank you so much for your feedback, we really appreciate it. We are so glad to hear that you had a wonderful time on the Whale Watch Tour. Please get in touch regarding any future holiday plans, we would be more than happy to assist you & offer you a repeat customer discount. All the best! :) Everything Travel Group
Service rating:
We found a whale & large pod of Dusky Dolphins
Product rating:
Found the a Sperm Whale & large pod of Dusky Dolphins
Reply from Everything Travel Group
Thank you so much for your feedback, we really appreciate it. We are so glad to hear that you had a wonderful time on the Whale Watching Tour in Kaikoura. Please get in touch regarding any future holiday plans, we would be more than happy to assist you & offer you a repeat customer discount. All the best! :) Everything Travel Group
Service rating:
We were told we were booked into the whale watch trip on line and then late the next day we were told there was actually only room for one on the trip instead of two so we could take the later trip in the afternoon of that day however we already had plans which meant we did not have enough time to complete that trip as we were due to move to another town later that day. Then the money was taken out of our credit card. A positive was that after us ringing and explaining the circumstances the money was refunded however it was very disappointing to have thought we were booked into the trip and planned around it to then find we were not so we were very disapointed with our expereince.
Product rating:
We were not able to do it so cant comment on value for money
Reply from Everything Travel Group
Thank you so much for taking the time to send us your feedback. We would like to apologise again for the inconvenience caused. Unfortunately, the availability for Whale Watch Kaikoura changes quickly, therefore, we were unable to confirm your booking at your requested time. We have emailed you the same evening and then called you the next morning too. We were hoping for some last-minute cancellations and therefore had your payment pending in our account. Once it was confirmed that there is no space on the 10 am tour on the 1st of April we refunded the amount back to your credit card. We hope that you still had a great time in Kaikoura and on your further travels. Kind regards ETG
Service rating:
We had an amazing experience with Whale Watch Kaikoura. The staff went out if their way to make sure we got the most out of the trip, and did the utmost to ensure we got to see the magnificent whales, along with beautiful bird life and dolphins. Educational videos and information was invaluable. Thank you so much!! 👍
Product rating:
Absolute value for money!
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We are happy to hear that you had an amazing time on the Whale Watching Tour. We hope to see you here in Kaikoura again soon. All the best!
Service rating:
Everything went perfectly!
Product rating:
Professional and enjoyable
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We are happy to hear that you had an amazing time in Kaikoura. We hope to see you here again soon. All the best!
Service rating:
We had a great experience on the whale watch encounter. It went above and beyond our expectations.
Product rating:
It was very easy and quick.
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We are happy to hear that you had an amazing time in Kaikoura. We hope to see you here again soon. All the best!
Service rating:
The process of booking was fine but the confirmation email stated the wrong time for the trip. I booked for the 10am trip but the email gave details & reporting time for the 1.00 pm trip. We relied on the email. Luckily Kaikoura Whale watch were able to fit us into the 1.00 trip
Product rating:
Great trip and we saw a whale and lots of dolphins
Reply from Everything Travel Group
Thank you so much for your feedback. We would like to apologise for the misinformation on your e-ticket, this has been an error from our end. A new staff member was dealing with your booking and she must have got mixed up with the times. We are extremely happy to hear that you were still able to go on the Whale Watching Tour at 1 pm. Again, so sorry for the inconvenience caused! All the best ETG
Service rating:
Great commentary and great customer service. We went on our Whale watching experience during Level 2, very impressed with the staff and how they complied with Level 2 restrictions.
Product rating:
Worth the money to get up close to sperm whales and dolphins, a unique experience
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience at Whale Watch Kaikoura. We hope to see you here in Kaikoura soon again. All the best!
Service rating:
Yes we are already talking about when we could go whale watching again, the team were friendly and knowledgeable.we are stunned by the beauty of the mammals.
Product rating:
Money well spent highly recommended.
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience at Whale Watch Kaikoura. We just talked on the phone and you booked this experience again - so amazing! We will see you here in Kaikoura soon! :)
Service rating:
Amazing trip
Product rating:
It was a fabulous day. Saw two whales and a pod of 300+ dolphins. Warned us it was rough and probably half were unwell but they had been warned
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We are glad that you had a great time in Kaikoura & we hope to see you here soon again. All the best!
Service rating:
Easy to book and good interaction when changing time of sailing. Activity had all info on our arrival.
Product rating:
Crew have very good knowledge of the sea life. Skipper sales well and lookout knew his stuff. Land crew also ran an efficient service.
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We are glad that you had an amazing time in Kaikoura & we hope to see you here soon again. All the best!
Service rating:
Great experience for anyone who likes to see nature at its best - whales, dolphins and various species of bird life out at sea. 2 hours well spent!
Product rating:
Value for money well spent
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We are glad that you had an amazing time in Kaoikoura & we hope to see you here soon again. All the best!
Service rating:
Because of circumstances beyond your control my trip was postponed three times. Being a nature trip I expected and understood this. However staff were most accommodating to my requests and were quick to assist in any way they could. When I did go out the organisation was extremely professional and I was most impressed. We did see a whale, many albatross and a pod of dolphin. This was fantastic. Thank you so much.
Product rating:
Excellent value for money
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. Weare glad that you had an amazing time in Kaikoura & we hope to see you here soon again. All the best!
Service rating:
During our pandemic I was not able to travel they were very understanding and were to other me other arrangements to suit me...
Product rating:
It was everything I wanted..
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in Kaikoura! All the best & stay safe!
Service rating:
The staff were wonderful and made the entire experience memorable
Product rating:
Professional crew and very informative good trip
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in Kaikoura! All the best & stay safe!
Service rating:
Amazing service
Product rating:
Great experience for all the family
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in Kaikoura! All the best & stay safe!
Service rating:
Found Everything NZ on the web to book the Whale Watch trip in Kaikoura and within seconds it was all confimred and sorted. Matthew was very friendly and informative. Will definately use ENZ to book all trips and excursions for my next road trip. Many thanks.
Product rating:
Excellent service........
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in Kaikoura! All the best & stay safe!
Service rating:
We booked and then 3 days before our sailing with them they rang and confirmed our bookings.
On the day a good day for sailing with great staff. Got to see a whale , Dolphins seals and bird life. A great trip to do.
Product rating:
Was worth the money. Had a good day.
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in Kaikoura! All the best & stay safe!
Service rating:
A good afternoon
Two Whales
Product rating:
A good afternoon
Four whales
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in Kaikoura! All the best & stay safe!
Service rating:
Quick and easy , would use again
Product rating:
Excellent afternoon . Informative and exhilarating experience . Would highly recommend .
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in New Zealand! All the best & stay safe!
Service rating:
It was e celkent. As we were there early they put us on the morning trip rather than the afternoon.
We had good commentary about the whales on the trip. Saw 2 whales. Had a briefing before we left.
Amazing sightings also if albatross seals and penguin.
Recommend, but take your sea sick pills!
Product rating:
It's a must do and we're so glad we did it.
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in New Zealand! All the best & stay safe!
Service rating:
Captain, crew and all involved were friendly and efficient. We were warned it would be rough which was little more than a light swell, so not necessary, but perhaps that’s for the more cautious travellers. It was great to see two whales diving but was quite a lot of effort, distance and time to achieve that. Perhaps my expectations were too high.
Product rating:
I just have
Reply from Everything Travel Group
Glad to hear you enjoyed yourself and managed to see two whales, thats awesome! They do cover a lot of ground in Kaikoura, but fortunately, skippers keep track of where whales were last seen so they can head to the area on the next trip.
Service rating:
An online booking, which worked well and straight forward - no hassle
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Not only did we see a Sperm whale, but 2 hump whales as well. The crew also pointed out other wild life, which included a blue penguin, albatross ( flying & sitting on water ), seal & sea lion. So we were very lucky to see such an extensive range of wild life
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had an amazing time in New Zealand!
Service rating:
They provided a whale watching tour via a cancellation. This was not possible on the whale watch direct website.
Product rating:
The tour was excellent and well managed and we actually saw 3 types.
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had an amazing time in New Zealand!
Service rating:
Booked for 7:00, but didn't go out until 7:45 (which was fine!), but the confirmation stated check-in was 7:15, not leaving note that this was the beginning time, and no need to be there at/by that time. (15 min more sleep would have been nice!)
Good captain on our vessel. Comfortable seats.
Did turn back early, as it would have been only 1.5 hours on sea, but then another whale was spotted to extend and enhance the journey.
Still a bit expensive, even with multiple sightings.
Product rating:
Good trip, yet still expensive for what was experienced.
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your experience.
Your check-in time on your ticket stated 7:15 am. This ticket has been sent to you on the 29 December.
The operator asks customers to check-in 30 minutes before the departure. My apologies if there was any misunderstanding. We hope you still had a great time on your whale watching trip.
A lot of customers end up not seeing any whales which means you have been very lucky :)
Service rating:
They arranged a whale watching tour for us at very last minute!
Product rating:
We were very Lucky: 4 whale spottings
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had an amazing time in New Zealand!
Service rating:
Very well organised and slick operation. Good money back offer if unsuccessful. Boat crew very helpful and knowledgeable.
Product rating:
Well worth the price with a money back offer if unsuccessful
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had an amazing time in New Zealand!
Service rating:
Everything ran like clockwork and they made sure that everyone had the best experience from obtaining their boarding pass to making sure you had a good view of the marine life on the boat.
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I booked this quite a few months in advance and the communication was excellent as the initial time that I wanted to attend was already full.
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Really well organised knowledgable friendly staff, excellent boat, plus we saw the main attraction. All in all a fantastic trip
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Really well organised knowledgable friendly staff, excellent boat, plus we saw the main attraction. All in all a fantastic trip
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The trip was well organised and run very efficiently, on our trip we saw 2 wales and a large flock of birds including the Albatross feeding from the back of a fishing boat, we also saw brown fur seals and Dolphins, all in all a very successful trip.
The sea conditions were described as normal, however due to the speed of travel there was quite a lot of movement that may not be for everyone, but the reward was worth the inconvenience !
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Expensive but worth the money
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Very helpful
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Good value and very fair
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A must do for anyone travelling through this part of the country. Or better still, come especially to do this incredible experience. I was not disappointed. The staff were knowledgeable and helpful and their expertise enabled us to have 2 sightings of a sperm whale along with 2 sightings of Dusky dolphins somersaulting and swimming alongside of the boat. Spectacular and very special to view these mammals up close in their natural habitat. I totally recommend this amazing excursion on the water. I learned so much about these beautiful mammals. Thanks team!
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Fine, plus two more characters to make up the minimum. Fine would have sufficed
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Excellent service by the team
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The staff were very friendly and let me join an earlier group because I had arrived before my scheduled time.
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We saw one whale for about 3 minutes and many dolphins which played around the boat for 10-15 minutes. The staff were very friendly. It was a very fun experience.
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Very interesting and informative commentary and enjoyable trip on the boat staff were great and saw a whale and loads of Dolphins
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Easy booking process great trip.
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Awesome experience, easy comunication online.
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Absolutely amazing experience, we saw whales three times during two hours, and a lot of dolphins, that were also amazing and funny.
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From start to finish, the experience was great. Booking was easy and straightforward, questions I had prior to the whale watch were answered quickly and accurately. The actual whale watch was a thrill of a lifetime. Quick in was quite, the boat was modern and comfortable and the crew were friendly, enthusiastic and knowledgeable
We saw 3 Sprm Whales and 2 large pods of dolphins. What more could we ask for
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We had a voucher to use and it was simple to pick a time and pay with the voucher being subtracted, all on line
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Excellent trip. Comfortable boat, saw three whales and hundreds of dolphins.
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Prompt with communication, both with emails and telephone conversations. Answered any queries. Credit was refunded without any blimps,when the trip had to be cancelled
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I think NZ residents should have a weeeee discount, as we are likely to go several times when we have overseas guests staying, which makes it quite expensive
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Easy to book our trip and very quick with communication to rearrange times
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An amazing time experience, a very efficient business. The whole experience was just brilliant
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Highly recommended, excellent staff
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Staff helped us reboot when poor weather conditions caused our original sailing to be postponed g
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Unfortunately had to cancel our booking, however, the way they dealt with the after care was just great. Received my refund two days later and the people I spoke at whale watch were very pleasant and helpful. Well done! And thank you.
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Unfortunately, couldn't go.
Stars above irrelevant as cannot comment.
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Very professional & easy to follow service. I’d be confident to use their site again
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Booked by experience efficiently
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Whale Watch was wonderful
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Problem with booking and also if the weather conditions were favourable....everything travel kept us up to date throughout the day (thanks Shelley)
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Excellent saw 2 sperm whales, dolphins and albatross...entertaining crew!
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easy communicate and clear instruction for the event / activities check in, location.
respond for any enquire
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went to watch whale in kaikoura was fun, so excited to see the special animal in the sea, chasing their location and getting near and near to see it. be aware the motion sickness
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Very good
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Great experience, well run.
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I would definitely purchase a service from them again as the Whale Watch tour in Kaikoura was fantastic and worth the money.
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Whale Watch - Kaikoura was fantastic and well worth the money. The crew were excellent and ensured you had a great trip.
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Great service and product.
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Loved it , brief sighting but so worth it.
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Happy to use your service again.
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Counter person appeared unfamiliar with payment printout. All good and receipt/ticket issued.
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Happy with the cruise and we saw whales.
Narrator did a good job.
Nothing else to say!
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See other comments, nothing else to add
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I ordered the whale watching trip on line. There were no problems.
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The trip went ahead as planned. No dolphins were seen though.
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We phoned and the chap on the other end of the phone was so helpful. We even phoned again some time later and added another person and it was absolutely no problem.
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The people from when we arrived at the office to when we were on the boat, were all so friendly, informative and helpful. When we asked questions it was always answered with a friendly answer.
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Everything was well done & through no fault of their own, the weather was terrible & had to be cancelled, so didnt get to see the whales
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Good service & friendly helpful staff
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WE were not aware that we were not directly in touch with whale watch.
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The whale watching trip was brilliant
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Recommended for sure!! Great knowledgeable staff and extremely friendly!! Great experience!
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Great price! The memories and experience are well worth it!
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Easy and accommodating with their help in getting us the package we wanted.
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The staff of the vessel were knowledgeable and informative. We enjoyed the trip, albeit that the Sperm Whales are by nature not very playful, more like logs on a pond. We had hoped for something a bit like the Humpies. The dolphins were fun
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No issues with the online service.
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They promised whale sighting plus more and definitely delivered! How the information was delivered was brilliant! The crew were friendly definitely worth the money
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Excellent service - so grateful to have seen a Sperm Whale up close.
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All well run bar the restricted on line booking slots... but checked in and organised well and got us to the whales (3) and loads of dolphins albatross and seals
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Booked easily bar the restricted on line slots
Got us to the whales comfortable and efficiently with strategy and planning not just guessing
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Es hat alles super geklappt, von Reservierung, Information, Austausch und Ausführung. Perfekt
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Muss man mal machen die Whalewatching-Tour. Ein muss
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The whole experience was fantastic and ran like a well oiled machine. Even the bus driver thanked us all for being there inspite of having to take the inland road due to the slips. Lovely hostess on board giving us loads of information, well done!
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Great coffee and a Danish, very yummy.
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The vast majority of our time wasn’t spent seeing animals, not just searching empty seas for animals. I was thrilled. Once of the best marine animals viewings I’ll have in my whole life
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Greatest marine experience I could have hoped for
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The check-in was simple and the staff professional. Transportation to the boat was quick and easy. The staff on board was very knowledgeable and did their best to find us some whales and a bonus of dolphins. We would definitely recommend them to others.
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Super freundlicher Staff! Mit Humor aber der nötigen Disziplin. Auch notwendig bei so vielen Trips! :-)
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Einfache Buchung.. alles hat geklappt!
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Excellent service and a professionally run trip. Would definitely recommend this company to other people.
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Good service and quick response to booking.
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The process was easy to follow and the process simple.
There was some confusion about the timings but that did not overly concern us. We thought we were sailing at 10 and arrived prior to 9.30, however we were placed on the 10.30 trip
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Well organised business. Friendly staff.
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We had an amazing day on the whale watching tour. You know you are taking a gamble when it comes to mother nature, but we got really lucky and saw multiple Blue Whales, Fin Whales, Common Dolphins and Dusky Dolphins. It was an overwhelming experience. The staff were friendly and knowlegeable and did a great job locating the whales.
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Great price, flexibility to move tour times, good refund policy based on sightings.
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Cancelled due to bad westher
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Cancelled. What else can I say
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You answered my question when I asked why the receipt you provided did not record the full amount I paid. (The difference was the cost of the cancellation insurance premium.)
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They delivered, and it was very educational . . not only as to whales. (And btw, seating on the boat is also much more comfortable that I expected.)
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Definitely recommended
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Amazing view, unique experience
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Excellent organisation.
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Very pleasant staff ,who did their utmost to make it a hugely enjoyable experience for everyone.And they succeeded by managing to find two whales ,that gave us a close up spectacular ,and then dolphins to numerous to count ,and finally some sea birds among them the mighty Albatross.
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This whale and dolphin cruise is a MUST DO for anyone traveling to Kaikoura. The crew is extremely knowledgeable, friendly and found us Orcas, Sperm whales and dozens of dolphins within minutes. We would give this tour a score of "20" if w could!!
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Phenomenal value for the sights, boats, bus and whaling station.
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Whilst we did not get to go whale watching the whole experience purchasing tickets through to getting a refund was excellent. Great communication - thanks.
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Easy to complete registration form.
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The staff from Whale Watch Kaikoura have the most fabulous "Office" to work in. They find joy in their work, and it shows, in their manner with their guests. their smiles,and the way they try their hardest to bring the people to the action
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Everything was very easy and quick to use. They scheduled me in to a suitable time and payment was made easily. I would certainly consider this site in future to arrange activities.
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I would quite dissatisfied with the trip to be honest I'm afraid. I paid $145 for the entire and I did not see one thing during the entire trip. I was at least expecting to see some dolphins or seals if we didn't see any whales but we didn't. The tour guides tried their best but it was not an enjoyable trip I'm afraid. I understand I am entitled to a 80% refund from the trip. Please can you get in touch with me in regards to this. I seem to have misplaced the refund documents but I could maybe get in touch with whale watch to get another. Hopefully we can get the refund sorted. Thank you.
Reply from Everything Travel Group
Sorry to hear you didn't get to see any whales this time. Whilst the captain and crew do their best, whale sightings are never guaranteed. We will of course refund the 80% straight back on to your credit card. I have sent a private email to you to confirm this. Thanks for taking the time to leave your feedback.
Regards
Callum Goodall
Everything Travel
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Great
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Great service and experience
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easy to use
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Brilliant. Know how to find whales
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Excellent service. Very quick to respond to queries.
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Excellent.
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Informative and helpful
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Saw three whales! Very properly organized tour
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One of our booking forms stated a departure time which ended up being the checkin time but a second form was correctly marked
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A much more enjoyable experience due to taking motion sickness pills from local pharmacy (called the Kaikoura Cracker). Thoroughly recommend this for both dolphin encounter and whale watch.
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Ran like clockwork. Extremely professional with good customer service
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It was a lovely day but the sea was quite choppy. The captain decided to go out but said he would turn back if it got too rough. We had an excellent trip, the big waves made it all the more exiting and the crew knew exactly where to find the wales.
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Amount taken from credit card account more than quoted. ( not including transaction charges). Please check
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Good experience
Latest Questions about Whale Watch (Kaikoura)
Is there a best time or a whale watching season in Kaikoura?
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Fortunately in Kaikoura, there is a resident pod of Giant Sperm Whales that are around 12 months of the year. The 95% whale spotting success rate means you are guaranteed an 80% refund if your tour does not see a whale. Other migratory whales pass through Kaikoura's waters at various times of the year also.
What do we need to take with us when we go out on the boat?
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Thank you for your question about Whale Watching in Kaikoura. For this Whale watching activity, we recommend you dress warmly, wear flat shoes and bring a waterproof jacket if you wish to spend time outside on the decks of the vessel. Bring your camera and if you would like to take food and drinks on board you can, as there is no shop on board the vessel.
When is the best time to go whale watching?
Are they around in January?
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Hiya Robyn, Thanks so much for your question regarding the Whale Watch in Kaikoura. Great news we have a permanent pod of sperm whales that live in the area so there is a very high success rate for the tours and if you don't see any whales you do get a partial refund for the trip
Hi,
What is the likelihood of viewing whales in mid October?
Thanks
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Whale Watch Kaikoura is the only sea based whale watching tour provider in New Zealand operating all twelve months of the year. Whale Watch offers international and domestic visitors to Kaikoura an exciting close up encounter with the Giant Sperm Whale, the largest of the toothed whales.
Hi we are planning to go Whale watching in late September, is it ok to book now. also are there toilets aboard your boats. Thank you
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Hey, Yes Whale Watching in Kaikoura is available to book all year round. There are also bathroom facilities on board the boat during the tour.
Hello, we plan to come in late June. Is it still possible to see the whale at that time?
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Hiya Charlie, Thanks so much for your enquiry into Whale Watch Kaikoura. Great news, yes it is still possible at this time, we have a permanent pod of sperm whales that live in the area so the tour has a very high success rate and if no whales are spotted on the day of your cruise you get an 80% refund.
Are there whales about in Kaikoura in December?
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Fortunately in Kaikoura, there is a resident pod of giant sperm whales that live all year round in the 2km deep trench just off the coast of Kaikoura. During the year the coast is visited by other transient whales but the great thing about Kaikoura is that regardless of when you come to visit there are always giant sperm whales there.
When are you likely to see whales on top of the water.
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Thanks for your question about Whale Watch Kaikoura. The whales are in the wild and they go up to the surface to breathe air, if they are moving they will surface more but it all depends on the day.
My elderly parents are being dropped off in Kaikoura for a few days holiday in April.
They won’t have a vehicle but would like to go whale watching. Do you provide a pick up service to get them to the trip?
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Hi Margie, Thanks for your question. Whale Watch Kaikoura does not offer transport. They are based in central Kaikoura so walking distance from many accommodation options. Cheers, Everything travel team
What time does check in close on Sat 22nd Jan for the 12.45 trip? Is it 12 noon?
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Thank you so much for your enquiry. The check-in for the Whale Watch Tour in Kaikoura is at 12:45 pm.
what is captain cabin
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Thank you so much for your enquiry. For extra comfort and exclusivity, the Captain's Cabin offers guests great views with big windows to look out through. The Captain's Cabin is situated in the wheelhouse alongside the skipper and watchkeeper with a maximum of 12 guests only. Guests can relax and enjoy watching the whales while sitting in comfortable luxurious seating and listening to the dedicated cabin nature guide.
Hi,
How far out does the boat go to see sperm whales diving. I heard the sea gets suddenly very deep.
Thanks
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Thank you for your question about the Whale Watch Kaikoura tour. Yes, the Kaikoura Canyon reaches depths of up to 1200 + metres, the canyon is part of the Kermadec Trench system which extends far out into the Pacific Ocean. The canyon is located around 800 metres off the Kaikoura coast, the whale watching routes vary depending on the conditions and whale activity.
Is mid August a good time to come whale watch.
I'd like to book for my sister and I
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Thank you so much for your enquiry ! Yes, August is a great time for Whale Watching in Kaikoura. During the winter months, we usually have many different species around Kaikoura.
Trying to book for June 19th
Is there only one time slot available at 10:00am?
Thought there was another at 12:45 that is later in the day
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Thank you so much for your enquiry. There is only one departure scheduled at 10 am for the Whale Watching Tour in Kaikoura on the 19th of June. Would you like to make a reservation?
How much for two adults in February?
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Thank you for your question. In February 2021the Oceans Cabin costs $150 NZD per person and the Captain's Cabin (premium experience) is $180 NZD per person.
Can children 2 year old and below apply for the ferry trip?
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Hi Joy, Thank you for your query. Unfortunately, Whale Watch Kaikoura do not allow children under 3 years of age onto their boat trips.
We will ne there Feb 15th. Do we need to book ?
Thanks
Wendy
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Yes, it is highly recommended to book in advance so that you are guaranteed a space, as this tour is very popular and spaces get filled up quickly!
3 of us want to go on your boat 9th Feb . Also could you suggest where we could stay in Kaikoura on 8th Mon. Sandra Cottle.
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Hi Sandra, Thank you for your question. I have just checked availability for you on the 9th of February and, currently, there are spaces on the 12:45 pm boat. However, they are filling up fast so I would recommend booking in advance! As for accommodation, I would suggest checking booking.com for their options in Kaikoura :) Kind regards, The Everything Travel Team
Return transfers from our booking office in town to our marina. Where is the booking office?
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Whale Watch booking office is located at Whaleway Station Road, Kaikoura 7340. It is best to book in advance as this trip is very popular and spaces fill up quickly.
Is the morning or afternoon tour best to see whales and weather best
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We usually recommend the morning tour but this tour is weather dependent so best is to book for the first day you are available so that we can reschedule your tour if necessary.
Hi..do you offer a senior's Gold Card discount for the tour? Thanks
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For this Whale Watch Kaikoura tour, there is just the standard adult price and child price. However, we do offer multi activity discounts so please get in touch to organise a discounted package.
How much for a family of 5
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Yes, we offer family packages. Please contact us via email at [email protected] and we can put together package for you.
Is it possible for a child aged 2 and 11 months years old to join the tour?
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Hi Jim, Unfortunately, the operator policy is the following: Policy: Minimum age for a child is strictly 3 years old. It has been deemed due to the nature of the experience, the speed of the vessels, the ride of the vessels and the changeable conditions off our coastline that the tour is not fit for children under the age of 3yrs.
Hi can I come with 18 months baby to watch whale watching
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Thanks for your enquiry regarding Whale Watch Kaikora. Unfortunately, the minimum age for the tour is 3 years old for safety reasons.
Do you accomodate wheelchairs?
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To board the boat you would need to leave the wheelchair behind, the staff can assist you on to the boat and get you comfortable on a seat. Then whenever a Whale is spotted the skipper will make sure the boat is lined up on the side you are sat on, for you to get the best look at the Whales.
Hi, is there a carpark near your office for parking please?
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There is plenty of parking in the surrounding area, there's also a big parking lot right next to the beach if you were unable to find parking on a nearby street.
Hi, what time of year are you more likely to see humpbacks?
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Humpack whales can frequently be seen during the winter months (June/July/August) as they migrate from the Antarctic. In Kaikoura, you will also be able to see sperm whales all year round :)
Do you take 2 year olds?
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With this tour, for safety purposes, children under 3 are not permitted. This is due to the nature of the experience, the speed of the vessels, the ride of the vessels and the changeable conditions off the coastline.
Hello, How large are your boats (length and with?)? How many passengers?
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Heya, The whale watch Kaikoura boats are all 18m long with a width of 6.4m. They can take up to 48 passengers on each trip.
I am interested to join whale watching tour with my husband on Dec 13. May I know any transportation arrangement from Christchurch and the cost?
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Heya, Unfortunately there are no transfers included from Christchurch. Its a 2 hour 40 minute drive so you will need to look into public transport or hire a car.
Hello, I am looking at booking a whale watch for my sisters 30th birthday in dec. When do I need to book and pay by?
Kind Regards
Debbie
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Hi Debbie, December/Jan is the busiest time of year, they are getting very booked up from about 21st onwards in Dec so i would recommend booking in asap to secure your spots. You will pay at the time of booking.
Hello, Im wanting to book but as the trip is 3.5 hrs & im on oxygen for my health, would there be a normal power point I could use if I need to charge up my concentrator on board, thank you
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Hi Deb! Absolutely, that won't be a problem , there are plenty of powerpoints on board that you can use
Could you tell me the times for trips on 20/3/18 please
2 adults
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Hi there. I intend coming in September from Australia with family. This includes my brother Colin who lives in Christchurch. Colin has a disability as a result of a motorbike accident many years ago. He uses a power wheelchair for mobility. Would he be able to participate in a tour. This will be part of his 60th birthday celebration .
Whale watching would certainly be a lovely experience for him for his birthday! They have said that he would be able to attend the tour if you and the staff would be able to move him from his wheelchair to their own wheelchair. As motorised chairs cannot fit on the boat. He will then have to move from that wheelchair to the seat of which he would stay for the duration of the tour. They would ensure the whales were on his side of the boat for viewing.
please can you confirm the best time to book a trip in mid December - morning or after noon re seeing as many whales as possible
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Heya, The whales live there permanently and are active for most of the day. The times they take the boat out are set at those times purposefully to maximise whale sightings.
What is you time for whale watch on Oct, It is take 3.5 hr, isn't it?
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Hello, There are many times as the boats go depending on the tides. It is roughly one around 7am, 10am and Midday. They are getting very booked up now though so i would recommend contacting us via live chat or email so we can check the live availability for you.
How can I get from Chch to Kaikoura without a car?
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There is actually a day tour from Christchurch to Kaikoura return that includes the whale watching. It departs Christchurch at 8am and returns by 6pm.
What times the boat leave?
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Hi No need to answer my questions, I read further down and saw all the answers!!Thank you
what are the tour times in early november
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In early November (which is the same for the entire summer season), the Kaikoura whale watch tours depart at 7.15am, 10am, 12.45pm and 3.30pm. If these boats fill up then sometimes there are extra departure times opened up. We always recommend booking for one of the morning departures if possible as the wind often picks up in the afternoon and can sometimes make the seas a bit choppy.
Hi, what is the cancellation policy of this whale tour?
Regards
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If your whale watch tour is cancelled for any reason by Kaikoura whale watch then you can reschedule or get a full refund from us. If you decide to cancel for any reason then as long as you give us at least 48 hours then we will be happy to offer you a full refund.
We are travelling to New Zealand in July with our 2 children ages 1 and 3. Is there a whale watching tour we can do as we saw on the website that children under 3 are not permitted.
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Yes unfortunately that is the case and this is the only one whale watch boat cruise company in Kaikoura. There is a scenic flight you can do called Wings over Whales and kids under 3 travel for free.
Hi. What months of the year are you most likely to see whales on this trip?
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Hi Sue, Giant Sperm whales are present in Kaikoura all year round due to the abundant food source and whale watch have a 95% success rate in finding whales. If your tour does not spot a whale then you are entitled to a 80% refund. At certain times of the year you can also see Humpback Whales, Pilot Whales, Blue Whales and Southern Right Whales.
What times are the whale watch boat trips
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The whale watch boat trips depart at 10am and 12.15pm all year, as well as 7am and 3.30pm during summer (November-March).
What happens with bad weather , after booking?
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If the weather is bad and the whale watching tour in Kaikoura is cancelled, then you are given the option of rescheduling to another time or day, or you can get a full refund from us.
Is there a toilet on the boat
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Hi Glenda, yes there is a toilet on board the Whale Watch Kaikoura boat.
Does the train from Christchurch coincide with the 12.45 trip?Looking at 14th October..Thanks
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The train from Christchurch arrives in Kaikoura at 9.50am which coincides perfectly with the 10am whale watch tour (which actually doesn't depart until 10.30am). The 12.45pm tour finishes too late to get the train back to Christchurch on the same day. The Whale Watch office is right next door to the train station.
I am planning a birthday trip in the summer for my grand-daughter and myself from Ch Ch to Kaikoura and return with a whale watch excision as the added attraction for the day. Do you wait for the train from Ch Ch to arrive at Kaikaoura before the bus leaves for the whale watch boats? The latter departure time of the boats will not have us back at the station in time to get the train back to Ch Ch. If you don't wait a couple of minutes then I will have to have a rethink of the birthday treat.
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The Kaikoura whale watch boats actually leave 30 minutes after your check in time. So if you want to book on the 10am trip for example, which lines up nicely with the train from Christchurch, then you need to check in just after 10am and the boat wont actually depart until 10.30am. Many people catch the train down from Christchurch for this trip so you wont miss it if you are on the train. Please note, that for this reason, the 10am trip does book up well in advance so we do recommend booking soon. Once you book via our website we will email your confirmation straight back to you.
Hello, how much do your whale watching tours cost? And how long do they take? Do we get a full refund of money if we don't see any, not just a voucher as we are not from the area?
Regards,
Yanisae Cornes
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The whale watch tours in Kaikoura cost $145 per adult and $60 per child. If your whale watch tour is cancelled and you don't get out on the boat then you get a 100% refund back onto your credit card. If you do actually go on the tour but you don't see any whales then you get refunded 80% back onto your credit card.
Is it possible to purchase a voucher for a friend to go on a whale watch tour? If so how do I go about doing this?
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Hi Jackie. Yes you can certainly book an open dated gift voucher for the whale watching in Kaikoura. If you click on the Book Now button then select 'I want this to be an open dated gift voucher'. You can then write a message to the recipient and proceed to the Check Out page where you can pay securely with your credit card and we will then instantly email the gift voucher to you.
Time of cruises
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Hi Barb. The whale watch cruises in Kaikoura depart at 10am and 12.45pm all year as well as 7am and 3pm during the summer months. When were you looking at booking for? It is very popular so we recommend booking in advance.
What time of day the first of February has the highest probability of whale sightings in Kaikoura?
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Hi Diane, the 7.15am Whale Watch Kaikoura tour is often the best tour to go on as that is generally when conditions are at their calmest making good viewing for whales.
Good Morning.
I have 3 daughters & am planning on giving them & their partners vouchers for a whale watch for christmas presents. They can be used at their leisure, as they will have fund the travel from their homes to Kaikoura. Are the vouchers able to be made out in their names and are there expiry dates on them? Thank you.
As I have G mail it may pay to e mail my work address, which is below.
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Hi Bryan
Yes you can specify the names and a message to appear on each gift voucher. The Gift Vouchers are valid for 1 year. Once you book on the website the Gift Voucher will be sent to you in pdf format immediately.
Do you cater for wheelchair bound passengers?
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Hi Tony, Whale Watch Kaikoura can accommodate for guests in wheelchairs. What will happen is they would be put into a carry on chair that Whale Watch have to transfer the passenger onto the vessel and they will then be seated beside a window with full viewing. The passenger would need to be able to support themselves to get out of the carry on chair and into their seat. Unfortunately if you are bound by an electric chair these cannot be accommodated for as you are unable to take your own chair on board the vessel. Please be aware that the captain has the final say as to whether or not wheelchair bound passengers can travel on the day. If weather conditions are unfavourable and bumpy then the captain may decline any wheelchair bound passengers as it will just be too uncomfortable for them and not safe. If this is the case then obviously a full refund would be issued.
Which is the best time to see the whales?
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Hi Claire, Whale Watching operates all year round in Kaikoura as it is one of the few locations in the world that are lucky enough to have sperm whales present all year due to the abundant food source in the area. However, while While sperm whales stay around all year, Kaikoura is also visited by many migrating whales, like humpback whales, pilot whales, blue whales and southern right whales. The whales leave Antarctic waters for the winter and head up to the tropics, stopping at Kaikoura on the way. For migrating whales, June and July are the best times to go.
Hi there. We are wanting to do a whale-watching tour on Wed Feb 27th. Can you tell me if there is a best time of day for seeing whales, or is any time OK.
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Hi Lynne. Any time of day is good for seeing whales in Kaikoura however often the mornings have better weather and less wind which makes for a more enjoyable experience. I'd recommend booking either the 7.15am or 10am whale watch departure from Kaikoura if possible.
hi, i will be visiting nz in feb. Is this a good time to see the humpback whales or should i do tour the next time i come to new zealand?
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Hi Allisha. Anytime of the year is a great time to go Whale Watching in Kaikoura. Kaikoura is one of the few places in the world where Sperm Whales can be seen year-round and close to shore. They congregate here because the 3km deep Kaikoura Canyon runs right up against the coast creating a rare system of sea currents that sustain an incredibly rich marine food chain. Sperm Whales are at the top of this food chain and the abundance of fish ensures they make the waters of Kaikoura their home.
I'm pregnant would this be alright to do ?
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Hi Georgia. I have spoken with one of the Kaikoura Whale Watch boat captains who has informed me that normally there is no worries whatsoever if you are pregnant, you just need to obviously make sure you are really careful when moving around the boat. However, if the sea is a bit choppy and the captain thinks its going to be too rough out there then he will recommend that you don't go out on the boat. If this occurs then you can reschedule or receive a full refund from us. The captain will make this call on the day prior to the boat departing.
will have 2 full days in Kaikoura on 6 and 7 January. Is it better to book a morning whale tour now .. if we wait until our arrival is this a busy time and might we miss out if we dont book now my concern is if we book now the weather may have been better on the 2nd day
your advice please
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Hi Cathy. I highly recommend you book your Kaikoura whale watch tour now as they are often booked up many weeks in advance. There are often less winds in the morning so I recommend you book for the morning on day 1. If the weather is no good then the trip wont go ahead and you can reschedule to the second day or receive a full refund from us.
What sort of whales are we likely to see mid-November?
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Hi Sonya,
During mid November you will see Sperm Whales. However there is a chance you may also see Orca Whales as they are starting to be sighed through the summer months.
If our train arrives from Christchurch at 9:54 a.m., I am concerned about the time sitting at the train station. How far is the station from town? We would like to take the 12.45 whale watch. Thank you.
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Hi Jeanne. The Whale Watch office is right next to the train station in Kaikoura so if your train arrives at 9.54am then you could book the 10am whale watch as this tour doesnt actually depart until 10.30am (10am is the time you need to check in from).
Hi there, do you think it would be necessary to book an independent dolphin watching trip...how likely is it to see both whales and dolphins? Thanks and look forward to your reply.
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Hi Meryl. Dolphins are often spotted on the Kaikoura whale watch tour and given the opportunity the captain will make every effort to get up close and personal with them. The main focus on this tour however is the whales so there are no guarantees that dolphins will be spotted as the captain and crew are concentrating solely on locating the whales for you. I'd suggest booking the whale watch tour and if you don't end up seeing any dolphins then you could then book the dolphin encounter also.
Is there a best time of year to see Orca and/or Wondering Albatros?
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Hi Marc, the best time of year to view the Orca is during the summer months of Dec - March in Kaikoura. In saying that it is very difficult to predict when an Orca will turn up and the sightings happen about every 8-10 days during the Summer. The 10am tour may see one and then the 10.30am tour may miss it so it is very difficult to predict. Albatross' on the other hand are more readily seen all year.
Hi, i only have a day and a half to see kaikoura ,i was planning on getting a bus from christchurch at 7.15am in the morning this saturday ,arriving at kaikoura at 9.45am, would this give me enough time to make it to your whale watching tour
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Hi Katie, yes you would certainly be able to do the Kaikoura Whale Watching if your train arrives in at 9.45am. You will make the 10am trip or else there is 12.45pm as well. The check in for the Whale Watching is next door to the train station.
can you tell me if you will be operating on 1 January 2013?
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Hi Helen, yes Whale Watch Kaikoura certainly will be operating on Jan 1 2013.
We will be in the South Island from the end of August to mid September and were wondering if there is a time slot that is better to book to see the Whales? (10am 0r 12:45pm)
Thanks
Sam
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Hi Sam. It's really hard to predict but usually the best time to do the whale watch tour in Kaikoura is in the morning as there are usually less winds so I'd recommend booking the 10am departure. The whale watching is often booked up several weeks in advance so I recommend booking asap.
does the month of August have a high or low incidence of whale sightings.
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Hi Gordon,
Kaikora is pretty consistent throughout the year with whale sightings almost guaranteed. December - January are particularly busy.
Here is an update from yesterday which was sent out
"We believe there is as many as 6 Sperm Whales feeding in the area today with 4 only a few miles from home, we have also located the Blue Whale again which we believe is the same one we have been seeing for a while now which is also fantastic."
So I would say August is as good as any month to head out and see the Whales.
Regards,
Nigel
R U operating ie whale watching tours late September. If so what times are the tours please as doing train from chch and back to chch.
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Hi Ruth. Yes the whale watching tours in Kaikoura do operate all year. During September they depart twice daily at 10am and 12.45pm. They can get booked up in advance so I recommend booking via our site at least several weeks before hand.
Hi, I see that child under 3yrs old is not permitted. Is there any reason why it is not allowed?
We have been to New Zealand 3 yrs ago but miss seeing it. This time round we are going again but with our little child which is now 2yrs 3 mhs and we could have missed it.
Thks.
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Hi Toy, yes, that is correct. Unfortunately children under 3 are not permitted due to safety restrictions.
Do the whales stay all year round
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Hi William, yes the whales certainly are visible in Kaikoura all year round and that is one of the reasons Kaikoura Whale Watch is a very popular and such a unique operation.
Hi , my wife & my son will be in Kaikoura on 27th June and would like to do the 10am boat trip . Do I have to pay and book now ? or will it be ok on the day .
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Hi Rob, wes I definitely recommend booking now for your Whale Watch trip on the 27th June as Kaikoura Whale Watch in particular is a very popular activity and is often booked out days if not weeks in advance.
Hi
i would just like to ask what is whale watch kaikoura, when is the best time of year to see the whales?
Thanks.
Eilis.
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Hi Ellis. Kaikoura is one of the few places in the world where Sperm Whales can be seen year-round and close to shore. They congregate here because the 3km deep Kaikoura Canyon runs right up against the coast creating a rare system of sea currents that sustain an incredibly rich marine food chain. Sperm Whales are at the top of this food chain and the abundance of fish ensures they make the waters of Kaikoura their home.
Hi,
What species of whale would we expect to see in late August?
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Hi Louise, in August ou will most commonly experience the Giant Sperm Whales and often migrating Humpback Whales. Commonly spotted wildlife also includes Fur Seals, pods of Dolphins, the endangered Wandering Albatross and many other bird species.
Hi Louise, in August ou will most commonly experience the Giant Sperm Whales and often migrating Humpback Whales. Commonly spotted wildlife also includes Fur Seals, pods of Dolphins, the endangered Wandering Albatross and many other bird species.
Hi.. At this time of the year would it be successful to spot Whales..?
Thanks
Nigel
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Hi Nigel, yes whales are visibile at this time of year. Kaikoura is one of the few locations in the world where whales are visible all year round.
I will be visiting Kaikoura via train ex Ch-ch Sat 14 July. What would be the possibility of smooth seas?? Would I be able to catch the 10.00 departure given the train arrives at 9.54??
Hi Merry, winter is often a more pleasant time for whale watching as the sea is generally calmer as you get the clear days however it is difficult to determine what the seas will be like on July 14th. Yes you will make the 10am Whale Watch tour as the Whale Watch office is just a short walk from where the train arrives into.
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Reply from Everything Travel Group
Thank you so much for your feedback, we really appreciate it. We are so glad to hear that you enjoyed your Whale Watch experience. Please get in touch regarding any future holiday plans, we would be more than happy to assist you & offer you a repeat customer discount. All the best! :) Everything Travel Group
Posted 05-Jan-2022