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Heli Ice Climbing - Glacier Guides Franz Josef

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Heli Ice Climbing - Glacier Guides

from NZD$539.00

  • Heli Ice Climbing - Glacier Guides image 1
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Franz Josef Heli Ice Climbing

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Adult (14yrs+): NZD$539.00

Genuine Customer Reviews powered by Feefo

Service rating:   poor

I booked heli ice climbing at franz joseph glacier as a birthday present for my partner. however 1day before i called the glacier guides and they cancelled, due to not enough participants. they said that it's actually hardly ever booked by somebody, so why was it still offered? and why have we not been informed pro-actively that the tour cannot take place? we would have planned our driving tour differently if we would hv known little earlier

Product rating:  

it didn't take place.

Reviewed 01-Jan-2015

Reply from Everything Travel Group

Thanks for your comments and I'm so sorry to hear that the ice climbing did not go ahead. That must have been really disappointing for you. We were not aware at the time of the booking that it was not confirmed as this was not relayed to us by Franz Josef Glacier Guides.

The glaciers have changed a lot over the last few years with the melting ice so many of the trips have ceased operating or have changed to an alternative. We used to sell a lot of the straight up ice climbing (with no helicopter flight) but that stopped running a little while ago due to the changing ice conditions so the Glacier Guides started offering the heli ice climbing as an option. Thank you so much for the feedback, I have now deactivated the listing.

Once again, I sincerely apologise for the inconvenience and disruption this has caused.

Kind regards,
Callum Goodall
Everything Travel Group

Posted 01-Jan-2015

Reply from Everything Travel Group

thanks a lot for your quick reaction and reply. even though we could not do the activity i would like to mention that i am positively surprised about the good and fast service from "everything new zealand" and would mention this to anyone as a positive feedback.

thanks again for your help


Posted 04-Jan-2015


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