Hot Pools - Onsen Queenstown
Onsen Private Hot Pools Queenstown
All prices shown in NZD$.
Genuine Customer Reviews powered by 
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I received an ETG voucher from work as a gift and got to use it for some activities during a Queenstown trip. The ETG staff are pleasant and so helpful. The process for booking activities is so easy but staff are happy to help book for you if you need. Would recommend to friends and family :)
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Lives up to the hype for sure! So relaxing and beautiful views. The staff are wonderful and the facilities were clean and comfortable.
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We loved all the experience. Great service even when there was an operator that cancelled one of our activity which is go orange you have refunded us. Thank you so much. Eliza was awesome!
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Love love love it
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Fast response
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Excellent facilities. Will visit in the day next time
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Great service and especially the after sales service when i wanted to change parts of my booking
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A fantastic night under the stars sipping wine and enjoying the hot pools
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Their service was so good! And facilities also nice. Highly recommends!
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That was cheaper than other.
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The scenic beauty just nailed the entire Milford sound journey experience for me. Being adventurous myself, I expected the sky diving or bungy jump would ************ back again, but no it’s this Milford sound cruise experience for which I can come to NZ any given day.
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It was kind of okay experience. I found it but expensive. Going in a pool of hot water isn’t worth 90 dollars.
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Fantastic! And a great deal plus great service by Everything New Zealand!
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Die Outdoor Aktivitäten sind zwar allesamt nicht billig aber ein unglaubliches Erlebnis.
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Teuer aber sicher ein einmaliges Erlebnis in atemberaubender Kulisse
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It was so easy to liaise with the staff, very quick response and my bookings and their confirmation were done in less than 24 hours! I will use their seevice from now on!
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I always go to Onsen everytime I’m in Queenstown. Bery relaxing experience. Thumbs up!
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Everything TGroup was extremely helpful in planning our vacation. The guides were very polite and respectful and our satisfaction and safety were always a key concern. The staff was also very responsive in attending to our needs. I would definitely recommend it and will plan on working with them again
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must try! amazing experience with a cool view!! the staff are really helpful :) The only suggestion is for them to add shower rooms :)
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All bookings were confirmed quickly and when we arrived for each activity they had all of our details so made checking in easy. Everything Travel was an easy way to see all that was on offer in Queenstown so you could then choose your favourites to book.
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Perfect way to end a busy day of adventures. Only problem is, you will never want to leave
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Everything Queenstown Travel Group has my 10 star rating hands down, so helpful with everything I wanted to do in this beautiful place of the world. I highly recommend this company to anyone visiting Queenstown
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It was a wonderful experience, enjoyed by everyone who went. The transport and meeting places were a little confusing in the information but asking some questions at the information desk in Queenstown answered them quickly.
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Standard procedure with purchasing.
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Friendly and helpful. Everything went smoothly and without any hiccups. Highly recommended!
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Lovely view, relaxing experience.
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Andres who took us on the safari was the best, he was absolutely amazing and had such attention to detail, and of course great rapport with us. Adrian who took us on the Milford coach was pretty good too, he was funny. Onsen and Milford boat cruise were nice, but of course it was a less personal experience with them.
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It was an absolutely fantastic experience. I just think that it was not a full hour as I was timing it myself. Other than that it was beautiful, clean, and I will come again to experience it during the day.
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Staff were courteous, discreet and helpful. The whole process including pick up and return after the spa was streamlined and low key - and helped us enjoy ourselves.
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I cannot get over the beauty of Queenstown but on seen hot pools was the highlight of my trip and I even did the Milford sound tour. The hot pools were incredible, so beyond relaxing and romantic. Luckily we got a night where the sky's were clear and you could see the stars perfectly, over looking the mountains. We also got the package which included your choice of beverage (alcohol) and snacks... there definitely wasn't enough wine but the view and the hot tub made up for it. Seriously everyone needs to do this!!!! So worth it in every way
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I thought it just wrote a review for this, which was very thoughtout but apparently that wasn't for the hot pools.. SO, long story short, onsen hot pools is a MUST in Queenstown, so romantic and relaxing. Nothing short of amazing. You can get a package which includes alcohol but they're very small glasses...but the view of the mountains and the river bed below and then when night hits and the stars come out it is just... I don't even have the words for it. Amazing
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The staff member isn't really helpful on booking onsen hot pool for us. They've offered us a tuesday night 8pm and the slot has been taken by others the moment we ve replied. They did offered other time slot as an alternative, however it didn't work out for us. As a result, I've booked another time with onsen directly which I didn't got offered by everything. No extra miles whatsoever.
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Reply from Everything Travel Group
Hi Alan,
Thank you for your email. I am sorry that the space offered to you was taken by another customer as we awaited a response from you. If we had been aware your group had access to your own vehicle and did not necessarily require a transfer then we would have been able to provide your group with more options than we initially gave you. The Onsen Hot Pools are an extremely popular activity so we do recommend to book well in advance to secure your preferred date and time.
Your card was refunded in full for your cancelled trip.
I hope you enjoyed your experience with Onsen.
Regards
Alex Roberts
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Great collection of activities and reasonable prices
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It was probably too hot, but a pretty awesome experience. The indulgence pack was a bit of a rip off given the candles were fake and just plastic.
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Great organisation and easy to book
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Love the pools will be back next time
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Easy to use.
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Thw whole place smells good and the staff were very helpful. It was well worth it.
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Great tjanks
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So relaxing. Needs some music though :)
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Easy to use
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Awesome
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Good discount.
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Fun experience :)
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Easy to use and understand
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Relaxing, good service, great spot.
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great team very helpful
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Awesome..have already booked to come back
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We received fantastic service when our plans needed to alter. Couldn't have asked for better from the phone team as we applied for a refund on one of our activities and were issued with a voucher straight away, as well as clearly instructed what we needed to do.
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Very easy to use, easy to book, received the gift voucher from my in-laws as a birthday present since they are overseas - it was wonderful and there were so many good options at different price points to choose from.
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Amazing! my husband and I went to the Onsen hot pools for our anniversary and loved it! The staff was wonderful and even gave us the candle lit room as a free upgrade. Very relaxing, romantic, and enjoyable! Thank you!!!
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Excellent
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It was a night to remember :)
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Belinda was very helpful in all the arrangement for the packages and even helped me at the last minute when I arrived in Queenstown and had my luggage delayed by the airline by shifting around some of the items in the itinerary.
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The Hot pool was serene and isolated. once the roof retracted, the stars were amazing and romantic. Pool was of decent size and was warm throughout. 1 hour didn't feel enough. Would recommend to try this at least once in your trip to Queenstown.
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Very efficient with bookings. Would definitely recommend.
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The pools are great way to relax nothing better than soaking in a pool and looking at shotover river. We enjoyed them so much we went back a second time
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Very helpful!
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Travel group were excellent everything fell into placeand suited all activities were available and suited our needs and time frames
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Hot Onsen pools were great overall however at the end when we had to get changed,we felt a bit rushed and felt that we did not have enough time to change and or gather our belongings.
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will book someday again!
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very nice experience!
Reply from Customer
very good service
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Well organised
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What an excellent way to spend an hour hot tub and fantastic view.
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the young man we spoke to on line here before we left was so helpfull he set up our week in queenstown, spaced our tours so we could fit it all in, had the best time.
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so relaxing will recommend it to others
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Very easy to use. Was a safe secure transaction.
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It was a fantastic place to visiting in the middle of our holiday and just spend some time relaxing. Also good to know that Queenstown has great things for the less adventurous.
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Easy registration and communication
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Instant feedback, straight bookings, easy procedure.
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Very good service, no problems at all, great offer!
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Great service
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My partner and I truely enjoyed the Hot pools at Onsen. We booked a candle light & indulgance pack. Highly recommeneded, hot spa was clean, views were breathtaking. Staff were very friendly + courtesy pick up & drop off was great! excellent choice for special occasion :)
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Excellent, very helpful
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Really nice facilities, I thought our pool water was a little bit dirty but an enjoyable relaxing experience
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User friendly and extremely helpful. Will not hesitate to use again in the future.
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It was not bad, There was a couple in there just before us so the room/floor was all wet and the water was not exactly clean (i.e. there were a few leaves, etc). It's great to do once.
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Great website, easily navigated.
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Super relaxing and enjoyable.
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Your company did not communicate with providers on the spa/winery day, leading to a very uncomfortable situation.
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Reply from Everything Travel Group
Hi Kathryn. Thanks for your feedback & I'm sorry to hear that there was a miscommunication between the drivers. If you could please provide me with some more information regarding this situation I will be sure to follow up with the respective tour companies and reply to you with a response.
Callum Goodall
Everything Travel Group
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Quick and very easy to use.
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Something different and was a fun experience
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The service of the booking agent was good
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The overall experience was nice, but I was disappointed that the supposed indulgence package offered... a half bottle of wine and the wine was not even New Zealand..and a small bowl of grapes. With the price of the package I would expect that the word indulgence should have that extra level of attention to detail and it definitely came up short.
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This service was good & convenient however I would probably book directly with the supplier next time due to late changes with our bookings (due to injury).
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The pools were well worth the visit. A great way to end the day. Relaxing, clean, private & great service.
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Convenient website to book all activities, ease of use too.
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A very easy and hassle free way to book any activity while in Queenstown!
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Amazing end to the day. Did the evening session which included candles but found we enjoyed it more when it was light as you could see the amazing views from the tub!
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easy and quick to use
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fantastic experience - one of the highlights of our trip - excellent facility and great range of experiences - highly recommend
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Simple. Reliable. Clear.
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Good overall service. Just a little behind on preparing us a spot. Had to wait. Other than that great!!
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Good hospitality service... Water was great. The only problem is direction in the form of billboards etc could be implement a little more so tourist be assured of the location. Would recommend this to others.
Everything Travel Group Review
By far the key to this gem is the location. Onsen Hot Pools are perched right on top of Arthurs Point overlooking the Shotover River and a number of mountain ranges. The operation is very professional and facilities are in great condition. There are all sorts of 'add ons' you can select and once in the hot pool you press a button and a huge garage style door opens up and you are half inside and half outside with the most amazing view, hot water and cool crisp air. Would do this again and again, it's great value for money and the perfect pre/post dinner wind down.
Suggestions: There is a button beside the hot pool where you control the bubbles which says "Cold Water NOTE comes from above" make sure you press this very funny! Also they are very busy after 5pm during the WInter as the Ski bunnies come off the mountain, so book in advance if possible.
Value for Money
Wow Factor
Latest Questions about Hot Pools - Onsen (Queenstown)
Do all of the pools offer more or less the same view?
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Thank you so much for your enquiry. Yes, all Onsen Hot Pools offer an amazing view over the Shotover River & surrounding mountains.
Hi We’re travelling in September from Sydney, what’s your cancellation policy? Just in case Covid situation change and we can’t make it any more, but I want to book in advance as it was an awesome experience when we went to your Onsen 2 years ago. Thanks!
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Thank you so much for your enquiry. You can add the Change & Cancellation Protection to your booking at checkout for $15 NZD. Like this, you are entitled to a 100% credit note or 75% refund in case you are unable to travel due to any covid related travel restrictions. Of course, we can also reschedule your booking to a different date.
Hi there . We had been told about your place with a massage as well as the hot tub with a glass of wine . Are you closed Monday, Tuesday and Wednesday as we’ve just arrived and looked you up and very sad if that’s the case :) as leave on Thursday
Thanks Justine
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Thank you so much for your enquiry. We are open daily and we still have a few private hot pool sessions available. I will send you an email with the available times.
Just wanting to know, if we could have our baby sleeping in the stroller and keep him in the same room as us while we are in the pool? If not in the indoor pool then what about outdoor pool?
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Hi Jashika, Many thanks for your question. Unfortunately, children under 5 years old are strictly prohibited from entering all pool rooms, due to health and safety reasons.
Hi, will there be transport available to the hot pools 31st 4pm booking or do we need to use our own transport?
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Transport is available on limited departures due to high demand
Are your prices per person and how long is it for ?
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Hi, and thanks for getting in touch about the Onsen Hot pools in Queenstown. The prices displayed are the cost for the pool based on the number of people you have selected it for. For example, the day time pool prices are: 1 adult NZD$87.50 2 adults NZD$126.00 3 adults NZD$174.50 4 adults NZD$212.00 And the evening pool prices are: Private Pool Evening inc Lanterns: 1 adult NZD$107.50 2 adults NZD$150.00 3 adults NZD$198.50 4 adults NZD$236.00
Can we book a massage as well as lantern pool this would be for 2 people
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Thank you so much for your enquiry. We would be pleased to make a reservation for you for the Evening Onsen Hot Pool with lanterns. When would you like to book?
How can we book the evening slots?
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Hi, thanks for gettinging in touch about booking the evening Onsen hot pools. If you click any time in the pricing table below, you will then be able to select between all the available times on that day. If you still have any trouble, feel free to contact us on livechat or email us on [email protected]
Hi there do you have any deals for the time around 8pm for november 5th.
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The special deals are only available for the morning slots between 8:30 am - 12 pm.
What is the best or most popular time of the day in January to visit the Onsen? Does the sun set here? Is sunset time a popular time or it doesn’t really make a difference? Thanks a lot!
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The onsen is a very popular activity for any time of the day. It is usually popular at night time as you are able to see the night sky, though any time is beautiful. The sun doesn't set where the onsen pools are located though it is still a very scenic area.
May I ask you this location's address?
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The Onsen Hot Pools are located at 160 Arthurs Point Rd, Arthurs Point 9371. This is a 15-minute drive from the centre of town.
Hi i was tryin to book an hour night package for any date between July 8th and July 12th
If you don’t have a reservation (because it’s sold out) can you still come and walk around the grounds??
Is a child aged 12 and above classed as an adult payer?
Thanks
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Yes that is correct. A child rate only applies to children 5 - 11 years. Any Children under 5 years of age are not permitted in the pools at any time and kids aged 5-11 years are not permitted in the pools after 5 pm.
Is there ever a waitlist available? I see it is booked right through until early September!
Hi I’m in town until monad afternoon, is there any openings available
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Hi Dan, Onsen are getting booked up months in advance this winter so there will definitely be nothing available at this late stage. Sorry about that!
Is the hot tub private or is there someone keeping an eye on ur the time ur in the tub?
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Hi Kimmy, absolutely! The pools are completely private so you have a little room with a shower in it and the hot tub all to yourself :)
If I book an 8pm slot and the shuttle only comes every hour, does that mean I need to be at the pick up location by 7pm? Or is there a shuttle departure for 730pm?
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Hi Rowena, shuttle services are only available for pools booked on the hour so for an 8pm pool, you would need to meet the shuttle outside the Station building at 7.30pm
Hello
Are towels provided or do we need to bring our own?
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Hey Liz, Towels are included if you upgrade to the tandeki package. Otherwise you will need to bring your own.
Dear staff,
we are taking our 2yo to Queenstown and really want to check out Onsen hot pool. Do you have child minding there? We are happy to pay for it during the spa/pool time. Thank you. Colleen
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None of the Queenstown tour operators offer child minding services and there isn't a child minding facility at the Onsen hot pools however there is a child minding service in Queenstown that can look after your child for an hourly rate. See the link below for more details:
Where is the hot spa located?
I will be staying in millbrook. is it near there?
Hi there, would the landscape scenery be visible at all at night? also, if we did the candlelit option, do you think this would make the night sky and scenery any less visible? Thank you :)
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You cannot see as much at night from the Onsen hot pools but if the moon is out and the sky is clear then you can still see some of the landscape. The candles don't effect your ability to see outside too much as they aren't especially bright. The hot pools in Queenstown are really busy at night during winter so we do recommend booking well in advance.
Hi, I'm arriving to Queenstown in November, how much anticipation I need to make a reservation for 1 adult?
Thank you
Can the temperature be adjusted below 100F in the hot pools?
Thank you
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Hi Jenna. You can regulate the heat of the Onsen hot pool in Queenstown by adding cold water from the tap above the hot pool.
What is the recommended time for the sunset in April 13 this year? Thank you.
Hi Can you please advise if we can do the indulgence package but with candles and make it for around 8 or 9 pm? It would be for our last night in Queenstown on 4 January. If so I will book with you. Please advise thank you
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Hi Anne, unfortunately the Candle Package won't be available at that time as it will still be light at 8pm and 9pm in January so the candles are only available for 10pm pools. You would still be able to have the indulgence pack at 8 or 9pm though.
Hi. Can you bring your own wine / drinks to the spa?
Thanks
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Hi Manny. Onsen are not licensed so you are unfortunately unable to bring in alcoholic drinks to the pools. You are welcome to bring water or soft drinks with you just not alcoholic drinks.
Hi there my fiance and I are coming to queenstown next weekend 13th of June and would love to come to the hot pools on the Saturday at night time are all the pools private? ans is one hour sufficient ? as we were looking at around 9pm? as we wouild like to include a couple packages too :) we are staying at scenic suites can we get the courtesy coach to and from ?
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Hi AJ. Yes all the Onsen hot pools in Queenstown are private. One hour is the standard length of time you can book the hot pools for and this is sufficient for most people although you can extend the time when you are there if there is availability. If you book at night after the sun goes down (after 9pm in summer and 5pm in winter) then you can also book the candlelight package. The indulgence or pamper packs are available at any time. The bus will pick you up from out the front of the Station building in central Queenstown 30 minutes prior to your booking and bring you back afterwards.
Hi there,
We are travelling to Queenstown in December. Would like to try the Night time pool. Which timing should we be looking at? Is it possible to select the night time without the candlelight option?
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Hi Lena
If you would like to do the Onsen Hot Pools in Queenstown during December then I would suggest booking the last trip time of 9pm. This will ensure you are going during the late evening as it gets darker. You do not have to book the candle light package with this time if you don't want to.
Hi, just wondering up to what age is considered child?
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Hi Jen, Onsen Hot Pools child age is from 5-15 years and children must be accompanied by an adult.
Hi will this be available between 13th-18th of November?
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Hi Clarissa,
I'm sorry the pools are having renovations made to them and will not be available until after the 19th November.
Does this mean they are closed during the Queenstown marathon 2018?
Heya, The Queenstown marathon is on 17th November which is during this reservation time yes.
my self and 2 mates are going to queenstown from 10th september, at this time of year how far in advance to book a spa?
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Hi Christian, the Onsen Hot Pools are still very popular throughout September so I would still recommend booking at least a few days in advance and if possible even a week in advance in order to sercure your desired booking time and date.
hi gus can u combine 2 options in one visit ...candle light and indulgence ???
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Hi Errol, yes you certainly can include more than one optional extra at the Onsen Hot Pools. You can include as many as you like.
Gidday i would like to book in for two adults with the indulgence pack for 105.00 if we bring our one year old is she free? thank you
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Hi Katherine, your one year old is free up until 3pm. Bookings after 3pm incur a $10 charge for infants at Onsen Hot Pools.
I was thinking of getting this for my partner,daughter(8years) and I. I was wondering I'm thinking of getting the indulgence pack for my partner and I. Am I able to get something for my daughter like a pamper pack??? But for one not two??
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Hi Ari. All the Onsen packages are for 2 people unfortunately however you can purchase drinks for $3, aromatherapy burner for $5 or hire a large cotton spa towel for $3.
During the night time, if a candle light package is not booked, what kind of lighting should we expect. Can the lights be dimmed?
Thank you
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Hi Aimee. If you book the Onsen hot pools in Queenstown there are lights you can turn out. At night time if the moon is out then you don't need the lights on at all.
Is it possible to book a pool for 2 hours instead of one please?
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Hi Lisa, yes it certainly is, you just need to note it in the "additional information" field when you make your booking for the Queenstown Onsen Hot Pools and we will arrange it for you. If there is 2 of you booking for a pool it will cost $144 for you both for 2 hours. The cost is $40 each for the first hour and then $16 each per additional 30 mins. The Onsens are fabulous in winter!
how much is the candlelight package deal?
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Hi Shareena, the Candlelight package at Onsen is an additional $20. If you want to book this you just have to let us know in the 'additional information' box when making your booking and we will arrange this for you.
If we stay in Pinewood Lodge, do you provide shuttle service between Pinewood Lodge and Hot Pools?
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Hi Jackon, Onsen Hot Pools do provided transport that departs from a central location in Queenstown but not accommodation. The pick up point is outside the Station Building on the corner of Shotover St and Camp St which is only 1km down the road from Pinewood Lodge.
Like to book late afternoon just before dark what time would you recommend
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Hi Carolyn. The Sunset changes significantly during the year depending on the season. During late May and early June sunset in Queenstown is approximately 5pm so if you book your hot pool for 4pm you should get a bit of sunlight and dark.
Hi would 2 adults and 3 children fit in a pool
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Hi Janne you would need two pools. Up to 4 people may share 1 pool at Onsen Queenstown
Is the absoloute maximum 4 adults per tub? We have 5 and would prefer not to have to split up because of one to many.
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Hi Teagan. Yes unfortunately the maximum number of adults allowed in an Onsen Hot Pool in Queenstown is 4. You really wouldn't want anymore in there as it would be too congested. If there are 5 of you then you will need to book 2 pools, 1 for 3 adults and 1 for 2 adults.
me and my wife would love to do it after the jet boating. according to your experience,would one hour be enough? or we need two hours? I guess the changing and shower time included in the time as well,
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Hi Andriy yes one hour in the Onsen Hot Pools is generally enough. If you are getting transfers from Queenstown they pick you up half an hour before your pool time so that gives you enough time to get organised when you get there. If you want to book for two hours you are more than welcome to you just pay for the pool again for the second hour.
A simple question. Is wearing bathing suits optional, as I take it these are private pools.
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Hi Kyra, yes that is correct. The Onsen Hot Pools are secluded private pools so your bathing suit is optional.
Can you please tell me how much the candlelight package is please
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Hi Cathy. The Candlelight package at the Onsen Hot Pools in Queenstown costs $20 extra. If you wish to book this then you need to book a late time (ie after the sun has gone down) and mention that you wish to book the candlelight package in the 'additional information' window in the booking page.
Do you accept American Express payments online bookings? I couldn't do it??
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Hi Orquidea.
Yes we do accept American Express (Amex) payment for Onsen Hot Pool bookings and all other activities listed on our website. When you get to the Check Out page simply add your card details and click 'process my booking' and if your payment is successful a screen will appear showing that your payment has been made and we will then email your e ticket and booking confirmation.
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94% of new customers that used Everything New Zealand to provide advice and securely book their NZ activities have let us know they've had a good or excellent experience with us. Thank you.
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We are glad that you had an amazing time in Queenstown & we hope to see you here soon again. All the best!
Posted 10-Jan-2021