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Whale Watch Kaikoura

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Whale Watch

from NZD$150.00

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Whale Watching Tour Kaikoura

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Adult: NZD$150.00

Child (3-15yrs): NZD$60.00

Genuine Customer Reviews powered by Feefo

Service rating:   excellent

This whale and dolphin cruise is a MUST DO for anyone traveling to Kaikoura. The crew is extremely knowledgeable, friendly and found us Orcas, Sperm whales and dozens of dolphins within minutes. We would give this tour a score of "20" if w could!!

Product rating:   excellent

Phenomenal value for the sights, boats, bus and whaling station.

Reviewed 06-Mar-2017

Service rating:   excellent

Whilst we did not get to go whale watching the whole experience purchasing tickets through to getting a refund was excellent. Great communication - thanks.

Product rating:  

Reviewed 20-Jan-2017

Service rating:   excellent

Easy to complete registration form.

Product rating:   excellent

The staff from Whale Watch Kaikoura have the most fabulous "Office" to work in. They find joy in their work, and it shows, in their manner with their guests. their smiles,and the way they try their hardest to bring the people to the action

Reviewed 22-Apr-2016

Service rating:   good

Everything was very easy and quick to use. They scheduled me in to a suitable time and payment was made easily. I would certainly consider this site in future to arrange activities.

Product rating:   bad

I would quite dissatisfied with the trip to be honest I'm afraid. I paid $145 for the entire and I did not see one thing during the entire trip. I was at least expecting to see some dolphins or seals if we didn't see any whales but we didn't. The tour guides tried their best but it was not an enjoyable trip I'm afraid. I understand I am entitled to a 80% refund from the trip. Please can you get in touch with me in regards to this. I seem to have misplaced the refund documents but I could maybe get in touch with whale watch to get another. Hopefully we can get the refund sorted. Thank you.

Reviewed 03-Apr-2016

Reply from Everything Travel Group

Sorry to hear you didn't get to see any whales this time. Whilst the captain and crew do their best, whale sightings are never guaranteed. We will of course refund the 80% straight back on to your credit card. I have sent a private email to you to confirm this. Thanks for taking the time to leave your feedback.

Regards
Callum Goodall
Everything Travel

Posted 03-Apr-2016

Service rating:   excellent

Great

Product rating:   excellent

Great service and experience

Reviewed 31-Mar-2016

Service rating:   excellent

easy to use

Product rating:   excellent

Brilliant. Know how to find whales

Reviewed 28-Mar-2016

Service rating:   excellent

Excellent service. Very quick to respond to queries.

Product rating:   excellent

Excellent.

Reviewed 26-Mar-2016

Service rating:   excellent

Informative and helpful

Product rating:   excellent

Saw three whales! Very properly organized tour

Reviewed 13-Mar-2016

Service rating:   good

One of our booking forms stated a departure time which ended up being the checkin time but a second form was correctly marked

Product rating:   good

A much more enjoyable experience due to taking motion sickness pills from local pharmacy (called the Kaikoura Cracker). Thoroughly recommend this for both dolphin encounter and whale watch.

Reviewed 25-Feb-2016

Service rating:   excellent

Ran like clockwork. Extremely professional with good customer service

Product rating:   excellent

It was a lovely day but the sea was quite choppy. The captain decided to go out but said he would turn back if it got too rough. We had an excellent trip, the big waves made it all the more exiting and the crew knew exactly where to find the wales.

Reviewed 17-Feb-2016

Service rating:   good

Amount taken from credit card account more than quoted. ( not including transaction charges). Please check

Product rating:   excellent

Good experience

Reviewed 16-Feb-2016

Service rating:   good

Told your office about our trip being cancelled and refund was processed very quickly

Product rating:  

Unfortunately our trip was cancelled due to engine trouble

Reviewed 12-Feb-2016

Service rating:   excellent

Great.

Product rating:   excellent

Wonderful experience. All the staff we fantastic.

Reviewed 11-Feb-2016

Service rating:   good

Enjoyed ourselves

Product rating:   good

Very good host. Enjoyed her presentation.

Reviewed 23-Jan-2016

Service rating:   excellent

Really helpful and friendly. Great to get full refund on cancelled trip.

Product rating:   excellent

Great trip.

Reviewed 20-Jan-2016

Service rating:   good

Good

Product rating:   good

Informative guide. Saw one whale, which is about average for these trips.

Reviewed 20-Jan-2016

Service rating:   excellent

There was a mistake made with our booking and due to weather we weren't able to go on the whale watch tour, however the service I received by phone and email was very good - prompt, friendly and helpful....true service - thanks.

Product rating:  

Reviewed 10-Jan-2016

Service rating:   excellent

From booking to afterwards services are all great, no complications and no complains.

Product rating:   excellent

They did a great job to accommodate us because of weather conditions and they had to cancel a few trips. It is bad that we can't go as planned but they have no control on whether, so they were trying their best to cope.

Reviewed 07-Jan-2016

Service rating:   good

On line booking worked well thanks

Product rating:   excellent

A wonderful experience with a great crew.

Reviewed 07-Jan-2016

Service rating:   good

Everything went smoothly.

Product rating:   excellent

Very professional, friendly guides and a memorable experience.

Reviewed 06-Jan-2016

Service rating:   good

The whale watch was cancelled due to bad weather how can I get a refund ?

Product rating:  

The tour was cancelled due to bad weather how can I get a refund ?

Reviewed 06-Jan-2016

Service rating:   good

lll

Product rating:   good

It should be highlighted on the webpagge befor booking that 25 % of your trips is cancelled. there is no reference to that in such detail. Our trip was cancelled twice and we understandand that safety comes first but we did not expect that such a big proportion of your trip is cancelled. The other thing which is not transparent is how you select people from wait list. It should also be communicated in advance on your home page: the size of the family, etc...People have no idea why they did not make it to the boat and they do not know why others were selected from the wait list. Thank you.

Reviewed 05-Jan-2016

Service rating:   good

No.comment.

Product rating:   excellent

Had to reschedule several times because of inclement weather, and this was easily done. The experience itself was awesome!

Reviewed 19-Dec-2015

Service rating:   excellent

Well organised and very safety conscious

Product rating:   excellent

Good weather and calm sea. Saw whales, dolphins, seals - just right

Reviewed 13-Dec-2015

Service rating:   good

Helpful and friendly staff.

Product rating:  

Unfortunately all the day's sailings were cancelled due to large swells however staff where very friendly and helpful suggesting another day and time however this was not an option due to other commitments. Am receiving a full refund due to taking out the insurance. Hopefully will visit another time.

Reviewed 11-Dec-2015

Service rating:   good

repaid an error involving me paying twice -- very prompt -- cost me anther bank fee and o'seas exchange fee. approx. $10aus.

Product rating:   poor

There were NO whales -- OK -- but the refund process was EXTREMELY poor -- gives a piece of paper and became MY problem to rectify.
Spent 3 DAYS accom and zero results and a " my problem " -- so much for a holiday!
Not going to do this again!!

Reviewed 04-Nov-2015

Reply from Everything Travel Group

Hi Patrick. Thanks for taking the time to leave your feedback and I'm sorry to hear that the whales were offshore on the day of your tour so you did not get to see them. That must have been really frustrating for you. I have looked in to your booking and I can see the my colleague Belinda refunded your payment in full the day after your scheduled tour. As with all bookings via agents you need to contact the company you booked through to get a refund. This may not have been made clear to you so I do apologise for that but for future reference, if you email us if a tour is cancelled then we will refund your credit card immediately. I do hope you still enjoyed your trip to New Zealand?

Regards
Callum Goodall
Everything Travel

Posted 05-Nov-2015

Service rating:   excellent

We booked a lot of things through everything travel group and had no problems at all, unlike the things we booked through Flight Centre in Australia

Product rating:   excellent

Unfortunately it was cancelled due to bad weather, but had no trouble getting reimbursed for the refund.

Reviewed 05-Oct-2015

Service rating:   excellent

response quickly and effectively

Product rating:   poor

whale not sighted

Reviewed 26-Sep-2015

Service rating:   good

The service is okay but the price is too expensive.

Product rating:   poor

It takes a long time to Kaikura (5 hrs round trip by driving) and about 2 hrs in the ship but we can see only one whale in few minutes.

Reviewed 06-May-2015

Reply from Everything Travel Group

Thank you for taking the time to provide your feedback about the Whale Watch tour in Kaikoura. If you are driving north to Kaikoura from Christchurch you are right it is about a 2.5 hour drive each way. The whale watch tour is very popular however there is no guarantee that whales will be visible on the day as they are wild and are a respectfully managed natural resource. That being said, there is a 95% success rate with an average of 1-2 sperm whale sightings per tour. If your tour does not see a whale you will be refunded 80% of your money back. We are sorry to hear the tour did not live up to your expectations but really appreciate you letting us know your feedback. I have passed your thoughts onto Whale Watch Kaikoura for them to review. Thanks again for taking the time to provide us with your feedback.

Belinda Stewart
Everything Travel Group.

Posted 06-May-2015

Service rating:   poor

We had booked the whale watching on the 7th april but the trips were cancelled. We had left with no choice but to get refund from everything travel. The team was very responsive and good. Unfortunately, when I'm back in my country, the refund was sgd 41.05 short. May I know why? Please contact me at *personal info removed by Feefo*

Product rating:  

Reviewed 04-May-2015

Reply from Everything Travel Group

Thanks for your feedback and sorry that your whale watch watching tour was cancelled.

We received NZD$580 payment from you on this tour on the 7th April and refunded the full amount back onto your credit card on the 12th April after your tour was cancelled. I am not sure why you received less in your bank account as we did not deduct any fees. It may have been that the foreign exchange rate was different when the refund was processed by your bank. I would suggest that you contact your bank to ask what has happened as we certainly not kept any of your money. All money paid to us from your initial credit card transaction has been refunded.

Please let me know how you get on after you speak with your bank.

Regards
Callum Goodall
Everything Travel

Posted 04-May-2015

Service rating:   excellent

Booking very easy and when the tour was cancelled due to bad weather I had no trouble with them telling me I will get a full refund

Product rating:  

Sorry tour cancelled and won't be able to try again till next year

Reviewed 27-Apr-2015

Service rating:   excellent

Fantastic, great at phoning back and very willing to help.

Product rating:  

Was unable to go due to whales being outside of area

Reviewed 17-Apr-2015

Service rating:   poor

It took a week to refund money back into our account, on an activity that was cancelled.

Product rating:  

Did not go

Reviewed 14-Apr-2015

Reply from Everything Travel Group

Thank you for taking the time to provide us with your feedback and sorry for the delay in receiving your refund. When an activity is cancelled we require confirmation from the operator before our accounts team can process the refund. The refund will then be processed and although the funds leave our account immediately it can often take a few working days for the funds to be transferred between accounts due to bank processing times. We always advise customers to allow 3-5 working days for the processing of refunds. We do however appreciate you providing us with your feedback and voicing your frustration as we will continue to process our refunds as soon as possible which we pride ourselves on doing.

Regards
Belinda Stewart
Everything Travel

Posted 14-Apr-2015

Service rating:   excellent

Belinda was extremely helpful with sending through a voucher that we can use at a different time as Whale Watching was cancelled.

Product rating:   excellent

Unfortunately it was cancelled but we have done it before and with our voucher will do it again

Reviewed 24-Mar-2015

Service rating:   excellent

Friendly, prompt

Product rating:   excellent

friendly, chatty, informative

Reviewed 23-Mar-2015

Service rating:   excellent

Very easy to book on line

Product rating:   good

Trip cancelled. Waiting for refund.

Reviewed 21-Mar-2015

Service rating:   excellent

great on line help when doing the booking and good follow up and response to refund which I am confident will be credited to my account. thanks

Product rating:   poor

Because of the weather...the company themselves were terrific

Reviewed 18-Mar-2015

Service rating:   bad

I booked a 7.15am Kaikoura whale watch trip for my husband and myself. When by chance I went into the Whalewatch office the day before my trip I discovered that I was listed for a completely different trip an hour earlier. If I hadn't called in we would have arrived too late on the appointed day and we would have missed our excursion. The check-in time given in your email was after the boat had departed!

Product rating:   excellent

The actual trip we finally went on was great

Reviewed 21-Feb-2015

Reply from Everything Travel Group

Hi Susan. I'm glad to hear that you did manage to get on board the boat and that you enjoyed your whale watch tour in Kaikoura. Thanks for your feedback and I'm so sorry to hear about the mix up with the timings. We do ask all customers to call the tour operator that day before to reconfirm the check in time so it was good that you did this. It appears the staff member in question did in fact book you on the correct departure time and put the right check in time on your ticket but he failed to write the correct check in time in the email confirmation he sent to you. We do sincerely apologise for this mistake from our end. It simply comes down to human error and the staff member has been trained so that this will not happen again.
Once again, thanks for taking the time to leave your comments and we do hope that you enjoy the rest of your travels around New Zealand.

regards
Callum Goodall
Everything Travel

Posted 22-Feb-2015

Service rating:   excellent

Lovely

Product rating:   excellent

Disappointed though when our first sailing was cancelled we couldn't get a credit and had to rebook then and there as booking was through an agency.

Reviewed 16-Feb-2015

Service rating:   excellent

Great service, easy booking and confirmation

Product rating:   excellent

Great trip, very enjoyable. The crew were very informative and even alerted us on the "tail" shot so everyone had their cameras ready.

Reviewed 11-Feb-2015

Service rating:   excellent

Great being able to ask questions and have them answered promptly

Product rating:   good

Unfortunately I was very seasick even after taking sealegs. In fairness they did warn us it was a little rough. Must say the staff on the boat were very lovely and attentive when I was feeling yuk. Did manage to get out and see 1 whale.

Reviewed 10-Feb-2015

Service rating:   excellent

Very good

Product rating:   excellent

Brilliant

Reviewed 11-Jan-2015

Service rating:   excellent

Well organised, no sitting around and wasting time, although our booking was running 20min behind schedule.

Product rating:  

Reviewed 06-Jan-2015

Service rating:   excellent

Easy to deal with online, ease of payment

Product rating:   excellent

Once in a lifetime opportunity to see these beautiful mammals. Fantastic journey out on the boat .. wicked day thank you

Reviewed 03-Jan-2015

Service rating:   good

Easy to book. Thanks

Product rating:   good

They should provide sea sickness Tablet on board as well, because many people don't know wither they have sea sickness. So they don't buy in the office. Thanks

Reviewed 23-Dec-2014

Service rating:   excellent

Good service

Product rating:   excellent

Awesome experience

Reviewed 19-Dec-2014

Service rating:   excellent

From the booking to the whale watching was great and very easy to deal with.

Product rating:   excellent

The team we went out with on the 29th November was Brilliant, we had such a great time and the information we were giving about whales was amazing. we got to see 4 whales and one was a new one I think so that was pretty cool. Thanks again we loved it.

Reviewed 01-Dec-2014

Service rating:   good

Need to give confirmation times prior to customer making booking.

Product rating:   excellent

Professional and friendly at all times.

Reviewed 26-Nov-2014

Service rating:   excellent

Efficient

Product rating:   excellent

Booked date was cancelled due to weather, but we re-booked for next morning. Absolutely fabulous. Crew very friendly and informative. Thank you

Reviewed 21-Nov-2014

Service rating:   good

our bookings went well

Product rating:   excellent

an awesome experiance

Reviewed 03-Jun-2014

Service rating:   excellent

Great service with plenty of notifications

Product rating:   excellent

Really enjoyed the experience.

Reviewed 21-Apr-2014

Service rating:   excellent

Got what I ordered so pleased

Product rating:   excellent

Trio excellent enjoyed the day

Reviewed 13-Apr-2014

Service rating:   good

Did not see any wahle,but luck.
Looking forward to my 80 per cent refund.
Regards
Hans Behrends

Product rating:   good

Good and a lot of fun.

Reviewed 02-Apr-2014

Service rating:   excellent

Booking was done very efficiently and I had no complaints.

Product rating:   good

The experience was good, very well organised. Unfortunately we didn't see any whales so I will be claiming a refund when I return home in a couple of weeks.

Reviewed 28-Mar-2014

Reply from Everything Travel Group

Hi Steve. Thanks for taking the time to leave your feedback. I'm sorry to hear you did not see any whales on your tour. I have arranged an 80% refund back onto your credit card. Safe travels.

Kind regards,
Callum Goodall
Everything Travel Group

Posted 05-Apr-2014

Service rating:   excellent

Efficient and helpful - exactly what you're looking for.

Product rating:   good

Amazing experience, guys on board were fab. Only thing that let it down was the rude, unhelpful lady at the desk ... Maybe early mornings aren't here thing.

Reviewed 26-Mar-2014

Service rating:   excellent

Was dissapointed when we found out that if we had booked directly thru Whale Watch, we could have got a pensioner discount.

Product rating:   excellent

The Whale Watch trip was Fantastic and would highly recommend to others.

Reviewed 24-Mar-2014

Reply from Everything Travel Group

Hi Barbara. Thanks for taking the time to leave your feedback. I'm so glad you enjoyed your whale watching tour in Kaikoura but I'm sorry to hear that you were disappointed in relation to the pensioner discount. We were unaware that you were a pensioner when you made the booking so we did not know to offer this discounted rate to you. Please contact us via email and we will arrange for the difference in price to be credited back onto your credit card. Thanks again for your comments.

Kind regards,
Callum Goodall
Everything Travel Group

Posted 26-Mar-2014

Service rating:   excellent

Easy to book through the website, excellent customer service. My friend, who had tried to see whales before in Europe was specifically impressed with the refund policy in case no whale was sighted.

Product rating:   excellent

Reviewed 17-Mar-2014

Service rating:   excellent

So easy to use and convenient ..saved time everything was pre-arranged.

Product rating:   excellent

Fantastic!!! Would not have missed this for anything. We saw three whales and pods of dolphins...got fabulous photos..information and video onboard excellent. The skipper and crew were great. What an experience.

Reviewed 23-Feb-2014

Service rating:   poor

We thought we were on the Whale Watch website but Google had put the Agents site higher. It was not clear on the website that they would take our money straight away but not process the booking until the following morning.

Product rating:   excellent

Very professional and enjoyable trip although there was a lt of hanging around at the beginning.

Reviewed 23-Feb-2014

Service rating:   good

Booking worked OK

Product rating:   excellent

All very efficiently run, excellent commentary on boat. Only thing could be improved is more of a presentation whilst waiting in the briefing room. The albatross centre at Dunedin does a very good one for example before going to view the birds there and something similar would be good at Whalewatch

Reviewed 22-Feb-2014

Service rating:   excellent

Real easy to book online and great information about the tour.

Product rating:   excellent

Brilliant would recommend this tour. Saw 3 whales in total weather was good and got some really good photos

Reviewed 10-Feb-2014

Service rating:   excellent

very professional

Product rating:   excellent

Friendly and flexible with the times when the weather was poor for sailing, a truly memorable experience.

Reviewed 26-Jan-2014

Service rating:   excellent

Easy, no fuss booking.

Product rating:   excellent

Efficient, professional organisation with helpful staff.

Reviewed 23-Jan-2014

Service rating:   excellent

very helpful

Product rating:   good

great that we saw a variety of species. a bit more information would be helpful, and a litle bit more sense of humor, if possible too.

Reviewed 21-Jan-2014

Service rating:   good

Did what I asked

Product rating:   excellent

Reviewed 14-Jan-2014

Service rating:   excellent

Was good sevice, easy

Product rating:   excellent

Amazing!

Reviewed 01-Jan-2014

Service rating:   good

good

Product rating:   excellent

excellent

Reviewed 30-Dec-2013

Service rating:   excellent

booking process was easy and immediate.

Product rating:   excellent

wonderful excursion with excellent professional and knowledgeable staff.

Reviewed 14-Dec-2013

Service rating:   excellent

Cafe staff need training. It would also be good if the staff didn't treat it like a canteen. Check in and other staff brilliant.

Product rating:   excellent

An awesome experience

Reviewed 26-Nov-2013

Service rating:   excellent

Activity was unfortunately canceled as whales were too far but we got an immediate refund from evertything travel. quite efficient

Product rating:  

Reviewed 18-Nov-2013

Service rating:   good

no problems with bookings

Product rating:  

Our trip was cancelled because of fog

Reviewed 13-Nov-2013

Service rating:   excellent

Travel made very easy

Product rating:   excellent

Interesting and beautiful from start to finish

Reviewed 24-Jul-2013

Service rating:   excellent

Staff were friendly, funny and informative. Great day!

Product rating:   excellent

Can't think of anything that would have made the day better, it was incredible.

Reviewed 30-Jun-2013

Service rating:   poor

Instructions were not clear leaving us arriving at the destination nearly 2 hours early plus the delivery of tickets was slow and we had to ask for them to be delivered as had not received despite booking over a month in advance.

Product rating:   excellent

Excellent trip out, great crew and the presentation of the event was professional and well done.

Reviewed 27-Mar-2013

Reply from Everything Travel Group

Hi Jenny. Thanks for your feedback and sorry you felt our service was poor. I have had a look into your booking and it appears we did in fact email your e ticket and booking confirmation immediately after you booked online via our website. We take pride in the speed and quality of our service and always reply to customers within minutes of receiving an email enquiry or booking. I do see you used a Gmail email address. I think you'll find that this may have been the problem and that our email ended up in your junk mail folder. This sometimes happens with Gmail customers as their security settings are quite high and for some reason our emails occasionally get blocked. This is why on the Check Out complete page on our sites we request all customers add our email address to their address book to prevent this from happening. We did also send a follow up email a few days later which also must have ended up in your junk mail folder. I will forward through all correspondence to you again now so that you can see that we were not tardy. Please add our email address info@everythingtravelgroup.com to your address book so you can receive the correspondence from us.
Thank you for taking the time to provide feedback and we hope you enjoyed your holiday in New Zealand.

Callum Goodall
Everything Travel Group

Posted 27-Mar-2013

Service rating:   excellent

Booked the tickets on line- straight forward znd I spoke with office staff on phone to confirm - friendly prompt and easy to deal with

Product rating:   excellent

The day was superb - the staff were friendly , very knowledgeable and fun to boot. Facilities top rate as well. Saw 2 whales and a massive amount of dolphins .

Reviewed 22-Mar-2013

Service rating:   excellent

Staff in the booking office and on the Boat were friendly, helpful and polite with a great sense of humour

Product rating:   excellent

The crew were efficient, friendly and knowledgeable considering the number of times they must repeat the same talk they managed to make passengers feel as though they were 'fresh' engaged and interested in their work. The crew on the Whale Watch boat were friendly, humourous, and pitched their talk at exactly the right level. Once we spotted a whale the talk given by the crew was very interesting and quite comprehensive, they also gave passengers ample warning when the whale was about to dive so that passengers knew exactly the right moment to take their photograph. Would like to especially commend the 3D TV presentation of the geography and bathymetry of the Kaikoura coast it was excellent

Reviewed 19-Mar-2013

Service rating:   excellent

All went smoothly, as booked

Product rating:   excellent

Whale Watch, Kaikoura was an excellent trip, with very helpful and informative crew

Reviewed 19-Mar-2013

Service rating:   excellent

Excellent service

Product rating:   excellent

Wonderful experience

Reviewed 18-Mar-2013

Service rating:   good

Fantastic....but you don't get told till on the boat that you are only likely to see 1 whale. That was a bit dissapointing!

Product rating:   excellent

Reviewed 18-Mar-2013

Service rating:   good

Arrangements were satisfactory, although more detail could have been provided about the location of the office, the use of a bus, and the relevance of the time to a briefing not the departure time.

Product rating:   excellent

The skipper made every effort to locate a whale. Onboard instructions and updates were informative.

Reviewed 16-Mar-2013

Service rating:   excellent

Easy service, fast, reliable!

Product rating:   excellent

Highly recommended! Great people, incredible experience. Can't wait to do it again!! Just the best!

Reviewed 14-Mar-2013

Latest Questions about Whale Watch (Kaikoura)

How can I get from Chch to Kaikoura without a car?

Comments

There is actually a day tour from Christchurch to Kaikoura return that includes the whale watching. It departs Christchurch at 8am and returns by 6pm.

Comment by: Everything Travel Group (Callum) on 7th Mar 17 at 10:07

1 comment - Post a Comment

Is there a discount for gold card holders. We will be a group of five.

0 comments - Post a Comment

What times the boat leave?

Comments

Hi No need to answer my questions, I read further down and saw all the answers!!Thank you

Comment by: Sharon Evans on 19th Oct 16 at 17:52

1 comment - Post a Comment

what are the tour times in early november

Comments

In early November (which is the same for the entire summer season), the Kaikoura whale watch tours depart at 7.15am, 10am, 12.45pm and 3.30pm. If these boats fill up then sometimes there are extra departure times opened up. We always recommend booking for one of the morning departures if possible as the wind often picks up in the afternoon and can sometimes make the seas a bit choppy.

Comment by: Everything Travel Group (Callum) on 22nd Aug 16 at 23:39

1 comment - Post a Comment

Hi, what is the cancellation policy of this whale tour?

Regards

Comments

If your whale watch tour is cancelled for any reason by Kaikoura whale watch then you can reschedule or get a full refund from us. If you decide to cancel for any reason then as long as you give us at least 48 hours then we will be happy to offer you a full refund.

Comment by: Everything Travel Group (Callum) on 1st Aug 16 at 09:14

1 comment - Post a Comment

We are travelling to New Zealand in July with our 2 children ages 1 and 3. Is there a whale watching tour we can do as we saw on the website that children under 3 are not permitted.

Comments

Yes unfortunately that is the case and this is the only one whale watch boat cruise company in Kaikoura. There is a scenic flight you can do called Wings over Whales and kids under 3 travel for free. 

Comment by: Everything Travel Group (Callum) on 15th May 16 at 11:19

1 comment - Post a Comment

Hi. What months of the year are you most likely to see whales on this trip?

Comments

Hi Sue, Giant Sperm whales are present in Kaikoura all year round due to the abundant food source and whale watch have a 95% success rate in finding whales. If your tour does not spot a whale then you are entitled to a 80% refund. At certain times of the year you can also see Humpback Whales, Pilot Whales, Blue Whales and Southern Right Whales.

Comment by: Everything Travel Group (Belinda) on 11th Apr 16 at 08:26

1 comment - Post a Comment

What times are the whale watch boat trips

Comments

The whale watch boat trips depart at 10am and 12.15pm all year, as well as 7am and 3.30pm during summer (November-March).

Comment by: Everything Travel Group (Callum) on 22nd Mar 16 at 19:37

1 comment - Post a Comment

What happens with bad weather , after booking?

Comments

If the weather is bad and the whale watching tour in Kaikoura is cancelled, then you are given the option of rescheduling to another time or day, or you can get a full refund from us.

Comment by: Everything Travel Group (Callum) on 15th Jan 16 at 00:35

1 comment - Post a Comment

Is there a toilet on the boat

Comments

Hi Glenda, yes there is a toilet on board the Whale Watch Kaikoura boat. 

Comment by: Everything Travel Group (Belinda) on 28th Oct 15 at 08:47

1 comment - Post a Comment

Does the train from Christchurch coincide with the 12.45 trip?Looking at 14th October..Thanks

Comments

The train from Christchurch arrives in Kaikoura at 9.50am which coincides perfectly with the 10am whale watch tour (which actually doesn't depart until 10.30am). The 12.45pm tour finishes too late to get the train back to Christchurch on the same day. The Whale Watch office is right next door to the train station.

Comment by: Everything Travel Group (Callum) on 18th Sep 15 at 10:10

1 comment - Post a Comment

I am planning a birthday trip in the summer for my grand-daughter and myself from Ch Ch to Kaikoura and return with a whale watch excision as the added attraction for the day. Do you wait for the train from Ch Ch to arrive at Kaikaoura before the bus leaves for the whale watch boats? The latter departure time of the boats will not have us back at the station in time to get the train back to Ch Ch. If you don't wait a couple of minutes then I will have to have a rethink of the birthday treat.

Comments

The Kaikoura whale watch boats actually leave 30 minutes after your check in time. So if you want to book on the 10am trip for example, which lines up nicely with the train from Christchurch, then you need to check in just after 10am and the boat wont actually depart until 10.30am. Many people catch the train down from Christchurch for this trip so you wont miss it if you are on the train. Please note, that for this reason, the 10am trip does book up well in advance so we do recommend booking soon. Once you book via our website we will email your confirmation straight back to you.

Comment by: Everything Travel Group (Callum) on 24th Jul 15 at 11:52

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Hello, how much do your whale watching tours cost? And how long do they take? Do we get a full refund of money if we don't see any, not just a voucher as we are not from the area?
Regards,
Yanisae Cornes

Comments

The whale watch tours in Kaikoura cost $145 per adult and $60 per child. If your whale watch tour is cancelled and you don't get out on the boat then you get a 100% refund back onto your credit card. If you do actually go on the tour but you don't see any whales then you get refunded 80% back onto your credit card.

Comment by: Everything Travel Group (Callum) on 28th May 15 at 21:26

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Is it possible to purchase a voucher for a friend to go on a whale watch tour? If so how do I go about doing this?

Comments

Hi Jackie. Yes you can certainly book an open dated gift voucher for the whale watching in Kaikoura. If you click on the Book Now button then select 'I want this to be an open dated gift voucher'. You can then write a message to the recipient and proceed to the Check Out page where you can pay securely with your credit card and we will then instantly email the gift voucher to you.

Comment by: Everything Travel Group (Callum) on 22nd Nov 14 at 12:22

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Time of cruises

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Hi Barb. The whale watch cruises in Kaikoura depart at 10am and 12.45pm all year as well as 7am and 3pm during the summer months. When were you looking at booking for? It is very popular so we recommend booking in advance.

Comment by: Everything Travel Group (Callum) on 16th May 14 at 09:42

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What time of day the first of February has the highest probability of whale sightings in Kaikoura?

Comments

Hi Diane, the 7.15am Whale Watch Kaikoura tour is often the best tour to go on as that is generally when conditions are at their calmest making good viewing for whales.

Comment by: Everything Travel Group (Belinda) on 11th Dec 13 at 17:07

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Good Morning.
I have 3 daughters & am planning on giving them & their partners vouchers for a whale watch for christmas presents. They can be used at their leisure, as they will have fund the travel from their homes to Kaikoura. Are the vouchers able to be made out in their names and are there expiry dates on them? Thank you.
As I have G mail it may pay to e mail my work address, which is below.

Comments

Hi Bryan

Yes you can specify the names and a message to appear on each gift voucher. The Gift Vouchers are valid for 1 year. Once you book on the website the Gift Voucher will be sent to you in pdf format immediately.

Comment by: Everything Travel Group (Kris) on 15th Sep 13 at 14:32

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Do you cater for wheelchair bound passengers?

Comments

Hi Tony, Whale Watch Kaikoura can accommodate for guests in wheelchairs. What will happen is they would be put into a carry on chair that Whale Watch have to transfer the passenger onto the vessel and they will then be seated beside a window with full viewing. The passenger would need to be able to support themselves to get out of the carry on chair and into their seat. Unfortunately if you are bound by an electric chair these cannot be accommodated for as you are unable to take your own chair on board the vessel. Please be aware that the captain has the final say as to whether or not wheelchair bound passengers can travel on the day. If weather conditions are unfavourable and bumpy then the captain may decline any wheelchair bound passengers as it will just be too uncomfortable for them and not safe. If this is the case then obviously a full refund would be issued.  

Comment by: Everything Travel Group (Belinda) on 5th Mar 13 at 11:47

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Which is the best time to see the whales?

Comments

Hi Claire, Whale Watching operates all year round in Kaikoura as it is one of the few locations in the world that are lucky enough to have sperm whales present all year due to the abundant food source in the area. However, while While sperm whales stay around all year, Kaikoura is also visited by many migrating whales, like humpback whales, pilot whales, blue whales and southern right whales. The whales leave Antarctic waters for the winter and head up to the tropics, stopping at Kaikoura on the way. For migrating whales, June and July are the best times to go.

Comment by: Everything Travel Group (Belinda) on 26th Feb 13 at 15:35

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Hi there. We are wanting to do a whale-watching tour on Wed Feb 27th. Can you tell me if there is a best time of day for seeing whales, or is any time OK.

Comments

Hi Lynne. Any time of day is good for seeing whales in Kaikoura however often the mornings have better weather and less wind which makes for a more enjoyable experience. I'd recommend booking either the 7.15am or 10am whale watch departure from Kaikoura if possible.

Comment by: Everything Travel Group (callum) on 3rd Feb 13 at 13:23

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hi, i will be visiting nz in feb. Is this a good time to see the humpback whales or should i do tour the next time i come to new zealand?

Comments

Hi Allisha. Anytime of the year is a great time to go Whale Watching in Kaikoura. Kaikoura is one of the few places in the world where Sperm Whales can be seen year-round and close to shore. They congregate here because the 3km deep Kaikoura Canyon runs right up against the coast creating a rare system of sea currents that sustain an incredibly rich marine food chain. Sperm Whales are at the top of this food chain and the abundance of fish ensures they make the waters of Kaikoura their home.

Comment by: Everything Travel Group (Kris Barrs) on 5th Jan 13 at 09:02

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I'm pregnant would this be alright to do ?

Comments

Hi Georgia. I have spoken with one of the Kaikoura Whale Watch boat captains who has informed me that normally there is no worries whatsoever if you are pregnant, you just need to obviously make sure you are really careful when moving around the boat. However, if the sea is a bit choppy and the captain thinks its going to be too rough out there then he will recommend that you don't go out on the boat. If this occurs then you can reschedule or receive a full refund from us. The captain will make this call on the day prior to the boat departing.

Comment by: Everything Travel Group (Callum) on 20th Dec 12 at 12:54

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will have 2 full days in Kaikoura on 6 and 7 January. Is it better to book a morning whale tour now .. if we wait until our arrival is this a busy time and might we miss out if we dont book now my concern is if we book now the weather may have been better on the 2nd day
your advice please

Comments

Hi Cathy. I highly recommend you book your Kaikoura whale watch tour now as they are often booked up many weeks in advance. There are often less winds in the morning so I recommend you book for the morning on day 1. If the weather is no good then the trip wont go ahead and you can reschedule to the second day or receive a full refund from us.

Comment by: Everything Travel Group (Callum) on 28th Nov 12 at 10:40

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What sort of whales are we likely to see mid-November?

Comments

Hi Sonya,

During mid November you will see Sperm Whales. However there is a chance you may also see Orca Whales as they are starting to be sighed through the summer months.

Comment by: Everything Travel Group (Nigel) on 4th Nov 12 at 10:54

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If our train arrives from Christchurch at 9:54 a.m., I am concerned about the time sitting at the train station. How far is the station from town? We would like to take the 12.45 whale watch. Thank you.

Comments

Hi Jeanne. The Whale Watch office is right next to the train station in Kaikoura so if your train arrives at 9.54am then you could book the 10am whale watch as this tour doesnt actually depart until 10.30am (10am is the time you need to check in from). 

Comment by: Everything Travel Group (Callum) on 25th Oct 12 at 13:38

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Hi there, do you think it would be necessary to book an independent dolphin watching trip...how likely is it to see both whales and dolphins? Thanks and look forward to your reply.

Comments

Hi Meryl. Dolphins are often spotted on the Kaikoura whale watch tour and given the opportunity the captain will make every effort to get up close and personal with them. The main focus on this tour however is the whales so there are no guarantees that dolphins will be spotted as the captain and crew are concentrating solely on locating the whales for you. I'd suggest booking the whale watch tour and if you don't end up seeing any dolphins then you could then book the dolphin encounter also.

Comment by: Everything Travel Group (Callum) on 10th Oct 12 at 10:37

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Is there a best time of year to see Orca and/or Wondering Albatros?

Comments

Hi Marc, the best time of year to view the Orca is during the summer months of Dec - March in Kaikoura. In saying that it is very difficult to predict when an Orca will turn up and the sightings happen about every 8-10 days during the Summer. The 10am tour may see one and then the 10.30am tour may miss it so it is very difficult to predict. Albatross' on the other hand are more readily seen all year. 

Comment by: Everything Travel Group (Belinda) on 3rd Oct 12 at 15:17

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Hi, i only have a day and a half to see kaikoura ,i was planning on getting a bus from christchurch at 7.15am in the morning this saturday ,arriving at kaikoura at 9.45am, would this give me enough time to make it to your whale watching tour

Comments

Hi Katie, yes you would certainly be able to do the Kaikoura Whale Watching if your train arrives in at 9.45am. You will make the 10am trip or else there is 12.45pm as well. The check in for the Whale Watching is next door to the train station. 

Comment by: Everything Travel Group (Belinda) on 29th Aug 12 at 16:08

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can you tell me if you will be operating on 1 January 2013?

Comments

Hi Helen, yes Whale Watch Kaikoura certainly will be operating on Jan 1 2013. 

Comment by: Everything Travel Group (Belinda) on 20th Aug 12 at 14:04

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We will be in the South Island from the end of August to mid September and were wondering if there is a time slot that is better to book to see the Whales? (10am 0r 12:45pm)

Thanks
Sam

Comments

Hi Sam. It's really hard to predict but usually the best time to do the whale watch tour in Kaikoura is in the morning as there are usually less winds so I'd recommend booking the 10am departure. The whale watching is often booked up several weeks in advance so I recommend booking asap.

Comment by: Everything Travel Group (Callum) on 16th Aug 12 at 15:23

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does the month of August have a high or low incidence of whale sightings.

Comments

Hi Gordon,

Kaikora is pretty consistent throughout the year with whale sightings almost guaranteed. December - January are particularly busy.

Here is an update from yesterday which was sent out

 "We believe there is as many as 6 Sperm Whales feeding in the area today with 4 only a few miles from home, we have also located the Blue Whale again which we believe is the same one we have been seeing for a while now which is also fantastic."

So I would say August is as good as any month to head out and see the Whales.

Regards,

Nigel

Comment by: Everything Travel Group (Nigel) on 12th Aug 12 at 18:00

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R U operating ie whale watching tours late September. If so what times are the tours please as doing train from chch and back to chch.

Comments

Hi Ruth. Yes the whale watching tours in Kaikoura do operate all year. During September they depart twice daily at 10am and 12.45pm. They can get booked up in advance so I recommend booking via our site at least several weeks before hand.

Comment by: Everything Travel Group (Callum) on 20th Jul 12 at 10:58

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Hi, I see that child under 3yrs old is not permitted. Is there any reason why it is not allowed?
We have been to New Zealand 3 yrs ago but miss seeing it. This time round we are going again but with our little child which is now 2yrs 3 mhs and we could have missed it.
Thks.

Comments

Hi Toy, yes, that is correct. Unfortunately children under 3 are not permitted due to safety restrictions.

Comment by: Everything Travel Group (Belinda) on 25th Jun 12 at 14:14

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Do the whales stay all year round

Comments

Hi William, yes the whales certainly are visible in Kaikoura all year round and that is one of the reasons Kaikoura Whale Watch is a very popular and such a unique operation.

Comment by: Everything Travel Group (Belinda) on 25th Jun 12 at 11:20

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Hi , my wife & my son will be in Kaikoura on 27th June and would like to do the 10am boat trip . Do I have to pay and book now ? or will it be ok on the day .

Comments

Hi Rob, wes I definitely recommend booking now for your Whale Watch trip on the 27th June as Kaikoura Whale Watch in particular is a very popular activity and is often booked out days if not weeks in advance.

Comment by: Everything Travel Group (Belinda) on 14th Jun 12 at 08:58

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Hi
i would just like to ask what is whale watch kaikoura, when is the best time of year to see the whales?
Thanks.
Eilis.

Comments

Hi Ellis. Kaikoura is one of the few places in the world where Sperm Whales can be seen year-round and close to shore. They congregate here because the 3km deep Kaikoura Canyon runs right up against the coast creating a rare system of sea currents that sustain an incredibly rich marine food chain. Sperm Whales are at the top of this food chain and the abundance of fish ensures they make the waters of Kaikoura their home.

Comment by: Everything Travel Group (Callum) on 2nd Jun 12 at 17:28

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Hi,

What species of whale would we expect to see in late August?

Comments

Hi Louise, in August ou will most commonly experience the Giant Sperm Whales and often migrating Humpback Whales. Commonly spotted wildlife also includes Fur Seals, pods of Dolphins, the endangered Wandering Albatross and many other bird species.

Comment by: Everything Travel Group (Belinda) on 25th May 12 at 12:32

Hi Louise, in August ou will most commonly experience the Giant Sperm Whales and often migrating Humpback Whales. Commonly spotted wildlife also includes Fur Seals, pods of Dolphins, the endangered Wandering Albatross and many other bird species.

Comment by: Everything Travel Group (Belinda) on 25th May 12 at 13:14

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Hi.. At this time of the year would it be successful to spot Whales..?

Thanks

Nigel

Comments

Hi Nigel, yes whales are visibile at this time of year. Kaikoura is one of the few locations in the world where whales are visible all year round. 

Comment by: Everything Travel Group (Belinda) on 15th May 12 at 09:47

I will be visiting Kaikoura via train ex Ch-ch Sat 14 July. What would be the possibility of smooth seas?? Would I be able to catch the 10.00 departure given the train arrives at 9.54??

Comment by: Merry Smith on 23rd May 12 at 13:33

Hi Merry, winter is often a more pleasant time for whale watching as the sea is generally calmer as you get the clear days however it is difficult to determine what the seas will be like on July 14th. Yes you will make the 10am Whale Watch tour as the Whale Watch office is just a short walk from where the train arrives into.

Comment by: Everything Travel Group (Belinda) on 23rd May 12 at 14:36

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What is the best time of the year to see the most whales

Comments

Hi Rhonda. The whales in Kaikoura are present all year round. However, optimal viewing is when conditions are calm and there is no wind. Generally, this is winter time and the boats do not have to go as far from shore to reach the whales. However, it is possible to see them anytime of the year. If no whales are seen, which is extremely rare as Whale Watch have a 95% success rate in finding the whales, then an 80% refund is provided.

Comment by: Everything Travel Group (Belinda) on 5th Mar 12 at 11:39

Is it better to view them first thing in the morning or later in the day

Comment by: Joan Bisset on 9th Apr 12 at 16:05

Hi Joan. It really doesn't matter whether you go on the Kaikoura Whale Watch cruise in the morning or afternoon. They operate all day everyday and whale spotting is more affected by the weather rather than the time of day in Kaikoura.

Comment by: Everything Travel Group (Belinda) on 9th Apr 12 at 18:40

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